topic Re: 3rd party purchases in Archived Posts

3rd party purchases

Danielhambidge1 — Thu, 09 Sep 2021 13:37:07 GMT

Hi been waiting weeks for the 3rd party purchases issue to be fixed! Still waiting is there any updates on this? Basically purchase on games via billing but not been able to do this for weeks now

Re: 3rd party purchases

Schockwave — Thu, 09 Sep 2021 13:42:57 GMT

Hello @Danielhambidge1 ,

Welcome to the community,

You have not told us what 3rd party game it is, need more information or ring customer service. Have you checked Apple Store for purchases for games?

Re: 3rd party purchases

Danielhambidge1 — Thu, 09 Sep 2021 13:45:08 GMT

It’s a ongoing issue with ee they are having across the board with any 3rd purchase party purchase. It’s telling me if reached my limit yet I haven’t spent anything and when I checked with them they said it wasn’t just me it was a issue they are having and would get it sorted soon however that was 2 weeks ago and every time I call about it they say soon and it’s been nearly a month already

Re: 3rd party purchases

Katie_B — Thu, 09 Sep 2021 16:27:16 GMT

Hello @Danielhambidge1.

Thanks for coming to the community.

I am sorry to hear the issues you are having are still not resolved.

Did the team provide a time scale?

Katie.