topic Exchange my device but keep contract in Archived Posts

Exchange my device but keep contract

tinyovo21 — Thu, 09 Sep 2021 10:29:30 GMT

Hello,

I recently upgraded to a iPhone 12 but the iPhone 13 is coming out in a few days. As I am still in the 14 day cooling off period, am I able to exchange my device and keep my contract?

Re: Exchange my device but keep contract

bristolian — Thu, 09 Sep 2021 10:41:27 GMT

Hi @tinyovo21

The answer depends whether you upgraded in a retail store or via a telesales/online route.

If you performed this upgrade via a telesales/online method, then you have a statutory "change of mind" right of return which allows you to cancel the order within 14days. You can then order whatever it is you do want.

No such right of return exists with retail store purchases.

Re: Exchange my device but keep contract

tinyovo21 — Thu, 09 Sep 2021 10:46:22 GMT

Hi,

I upgraded online.

Re: Exchange my device but keep contract

Profile closed — Thu, 09 Sep 2021 10:52:04 GMT

Hi @tinyovo21

you can return the device and you will be rolled back to your original contract.

Re: Exchange my device but keep contract

tinyovo21 — Thu, 09 Sep 2021 10:58:25 GMT

Thank you,

Will I still be able to change my device to the new iPhone 13 when it is available and keep my current contract. Or will I revert back to my original one and have to upgrade again??

Re: Exchange my device but keep contract

Profile closed — Thu, 09 Sep 2021 10:59:40 GMT

@tinyovo21 you will be reverted back to your original contract and then you will need to upgrade again.

Re: Exchange my device but keep contract

tinyovo21 — Thu, 09 Sep 2021 11:02:46 GMT

Thank you!

Re: Exchange my device but keep contract

Profile closed — Thu, 09 Sep 2021 11:04:29 GMT

@tinyovo21 your welcome if you need any further help in the future visit us here on the community 🙂