topic Re: Unlocking replacement iphone in Archived Posts

Unlocking replacement iphone

Kdog2 — Mon, 30 Aug 2021 17:47:08 GMT

I broke my phone and went to apple to have it replace. My contract has since run out and am trying to unlock my phone now as my 24month contract has expired. Unable to do it online. Any answers? Cannot call customer service as I'm overseas

Re: Unlocking replacement iphone

XRaySpeX — Mon, 30 Aug 2021 18:13:19 GMT

To unlock an EE device not obtained new directly from EE you need to call Customer Services on +44 800 956 6000 (option 2, option 4) to put you in touch with the Unlocking Team to request an Unlock Code. You will be asked for your email addy. They will take payment (of £8.99) from any valid UK bank card.

Once the process has been started you will receive an email from the Unlocking Team to process the unlock. It can take up to 10 days to complete the unlock.

Re: Unlocking replacement iphone

Kdog2 — Mon, 30 Aug 2021 19:07:10 GMT

Why should I pay £8.99 when my contract has finished?

Re: Unlocking replacement iphone

XRaySpeX — Mon, 30 Aug 2021 19:11:13 GMT

You might not need to in your case. Just give them a call.

Re: Unlocking replacement iphone

Kdog2 — Mon, 30 Aug 2021 19:12:40 GMT

Nothing online? I am overseas so don't want to pay the roaming charges

Re: Unlocking replacement iphone

XRaySpeX — Mon, 30 Aug 2021 19:38:53 GMT

Thought you'd already tried the online unlocking form?

Try calling CS on the Freephone no. in my sig. over Skype. It should be free.