topic iPhone won’t connect to London Underground WiFi in Archived Posts

iPhone won’t connect to London Underground WiFi

roll_vt — Fri, 09 Apr 2021 08:22:37 GMT

My iPhone 11 Pro is flat refusing to connect to the LU WiFi service. My previous handsets all worked fine, but it just won’t work now.

I have requested a new password by texting 9527 several times, but the phone still won’t auto connect & when I try the manual route, I get an error once I’ve entered the password. I’ve also carried out a Reset Network Settings on the phone to no avail!

Any ideas/suggestions welcome..

Re: iPhone won’t connect to London Underground WiFi

James_B — Fri, 09 Apr 2021 10:12:23 GMT

Hi @roll_vt,

Welcome to the EE Community. 🙂

Your iPhone should connect automatically, without the need for a password.

Are you only having this issue at one particular station?

James

Re: iPhone won’t connect to London Underground WiFi

roll_vt — Fri, 09 Apr 2021 10:23:53 GMT

Hi James

No, unfortunately the issue is happening at any station where I try to connect to the wifi.

Re: iPhone won’t connect to London Underground WiFi

James_B — Fri, 09 Apr 2021 10:50:49 GMT

Thanks for confirming that @roll_vt

Please get in touch with Customer Care so we can make sure everything is enabled on your account correctly.

James

Re: iPhone won’t connect to London Underground WiFi

rocket4 — Fri, 09 Apr 2021 11:11:16 GMT

I’m no expert on this and think you will need to contact tech support, but, do try:

reset network settings .. you will need to renter your WiFi passwords once though.

does it work?

ok, try this:

In WiFi settings see if auto join hotspot is set to never, ask to join or automatic.

try this: switch to never and then force restart the iPhone. Then set to automatic and restart again. Does it now work?

I hope one of these helps, but if they don’t contact tech support as you may need a little network wriggle I can’t provide 🙂

Re: iPhone won’t connect to London Underground WiFi

MDW70 — Thu, 19 Aug 2021 16:53:56 GMT

Hi. I’m having the same issue since last Saturday. The handset (iPhone SE second generation) has been fine connecting fine since I bought it last summer. Now I’m being asked for a password. I’ve spoken to the help desk and they told me to clear the safari browser cookies. It’s still not doing anything

Re: iPhone won’t connect to London Underground WiFi

Leanne_T — Fri, 20 Aug 2021 06:59:52 GMT

Hi @MDW70

Thanks for coming to the community.

Your iPhone should connect automatically, you should not need to enter a password.

Does this happen at one particular station?

Thanks, Leanne 🙂

Re: iPhone won’t connect to London Underground WiFi

MDW70 — Fri, 20 Aug 2021 07:01:55 GMT

Hello. No it’s happening on stations on the Piccadilly and Victoria lines. I explained this to the help desk

Re: iPhone won’t connect to London Underground WiFi

Leanne_T — Fri, 20 Aug 2021 07:06:57 GMT

Thanks @MDW70

In this case, please get back in touch with our Mobile Care team, they will have access to your account and run through some extra trouble shooting with you.

Thanks.

Leanne.