https://community.ee.co.uk/t5/Archived-Posts/EE-won-t-unlock-iPhone-SE/m-p/1069697#M252268 <P>I have a iPhone SE that I purchased direct from EE as a contract a number of years ago. My son has been using it as EE pay as you go since my contract ended.&nbsp;<BR />we have now requested to unlock the phone but have received a response stating that it can’t be unlocked.&nbsp;<BR />Any ideas why this would be and if there are any other options to unlock?&nbsp;<BR />thanks&nbsp;<span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="31ED6C10-2637-480B-AF91-AF65748BE2EB.png"><img src="https://community.ee.co.uk/skins/images/4D6D8854D2B9B30DFBD5FD63227756D3/responsive_peak/images/image_rejected.gif" alt="31ED6C10-2637-480B-AF91-AF65748BE2EB.png" /></span></P><P>&nbsp;</P> Thu, 12 Aug 2021 20:16:26 GMT Mackalis29 2021-08-12T20:16:26Z https://community.ee.co.uk/t5/Archived-Posts/EE-won-t-unlock-iPhone-SE/m-p/1069697#M252268 <P>I have a iPhone SE that I purchased direct from EE as a contract a number of years ago. My son has been using it as EE pay as you go since my contract ended.&nbsp;<BR />we have now requested to unlock the phone but have received a response stating that it can’t be unlocked.&nbsp;<BR />Any ideas why this would be and if there are any other options to unlock?&nbsp;<BR />thanks&nbsp;<span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="31ED6C10-2637-480B-AF91-AF65748BE2EB.png"><img src="https://community.ee.co.uk/skins/images/4D6D8854D2B9B30DFBD5FD63227756D3/responsive_peak/images/image_rejected.gif" alt="31ED6C10-2637-480B-AF91-AF65748BE2EB.png" /></span></P><P>&nbsp;</P> Thu, 12 Aug 2021 20:16:26 GMT https://community.ee.co.uk/t5/Archived-Posts/EE-won-t-unlock-iPhone-SE/m-p/1069697#M252268 Mackalis29 2021-08-12T20:16:26Z https://community.ee.co.uk/t5/Archived-Posts/EE-won-t-unlock-iPhone-SE/m-p/1069701#M252269 <P>Was this phone purchased corporately for a firm? If so, only the firm's a/c holder may unlock it.</P> Thu, 12 Aug 2021 20:31:34 GMT https://community.ee.co.uk/t5/Archived-Posts/EE-won-t-unlock-iPhone-SE/m-p/1069701#M252269 XRaySpeX 2021-08-12T20:31:34Z https://community.ee.co.uk/t5/Archived-Posts/EE-won-t-unlock-iPhone-SE/m-p/1069703#M252270 <P>No it was cooperate, I purchased myself as my personal phone.&nbsp;</P> Thu, 12 Aug 2021 20:36:01 GMT https://community.ee.co.uk/t5/Archived-Posts/EE-won-t-unlock-iPhone-SE/m-p/1069703#M252270 Mackalis29 2021-08-12T20:36:01Z https://community.ee.co.uk/t5/Archived-Posts/EE-won-t-unlock-iPhone-SE/m-p/1069768#M252271 <P>Hi @Mickalis29</P> <P>&nbsp;</P> <P>Our <A href="https://ee.co.uk/help/get-in-touch" target="_blank">Mobile Care team</A> have access to your account and should be able to find out why it hasn't been unlocked.</P> <P>&nbsp;</P> <P>Chris</P> Fri, 13 Aug 2021 07:50:11 GMT https://community.ee.co.uk/t5/Archived-Posts/EE-won-t-unlock-iPhone-SE/m-p/1069768#M252271 Christopher_G 2021-08-13T07:50:11Z