topic Series 4 apple watch unable to load data plan in Archived Posts

Series 4 apple watch unable to load data plan

MR27 — Fri, 30 Jul 2021 05:36:14 GMT

Hello

My data plan has suddenly disappeared and despite several attempts with tech support over the past 2 days to remove and re add a data plan, my watch still is unable to download the e sim/ configure a data plan.

Can any one advise me please? For some reason my fitness app has also stopped registering any movements too - not sure if this is connected? Please help..

Thank you

Re: Series 4 apple watch unable to load data plan

James_B — Fri, 30 Jul 2021 07:40:45 GMT

Hi @MR27,

Welcome to the EE Community. 🙂

What steps did our Tech Gurus say they were taking to resolve this for you? Have they raised a support ticket?

James

Re: Series 4 apple watch unable to load data plan

MR27 — Thu, 05 Aug 2021 06:05:39 GMT

Hello James

Thank you

I went straight through to Tech support this time and all was resolved. I am happy to say my watch data is back, up and running.

Many thanks

Re: Series 4 apple watch unable to load data plan

Leanne_T — Thu, 05 Aug 2021 07:20:53 GMT

Thanks for coming back and letting us know @MR27

Have a great day 🙂

Leanne.