https://community.ee.co.uk/t5/Archived-Posts/Can-t-unlock-my-old-iPhone-from-EE-for-my-husband-to-use/m-p/1066298#M252150 <P>Where did you <STRONG>yourself</STRONG> get this device itself <STRONG>originally</STRONG>? <STRONG>Did you buy it yourself new <U>direct from EE</U></STRONG> or from a 3rd-party reseller or is it 2nd-hand? The unlocking process &amp; costs are different. Was it originally on contract or PAYG?</P> Tue, 27 Jul 2021 20:08:08 GMT XRaySpeX 2021-07-27T20:08:08Z https://community.ee.co.uk/t5/Archived-Posts/Can-t-unlock-my-old-iPhone-from-EE-for-my-husband-to-use/m-p/1066295#M252149 <P>My old iPhone 6 is locked to EE, when I started the unlock process with EE, they said it was listed as lost or stolen incorrectly and they refused to assist me. The phone has always belonged to myself and has never been lost or stolen, I stopped using it because I bought a new one and transferred my number.</P><P>Is there anything I do about this, it’s a perfectly good phone, my husbands iPhone broke, he has Alzheimer’s and can’t use any other type of phone and can’t justify or afford another one.</P><P>Any ideas?&nbsp;</P> Tue, 27 Jul 2021 19:59:06 GMT https://community.ee.co.uk/t5/Archived-Posts/Can-t-unlock-my-old-iPhone-from-EE-for-my-husband-to-use/m-p/1066295#M252149 kfrobo 2021-07-27T19:59:06Z https://community.ee.co.uk/t5/Archived-Posts/Can-t-unlock-my-old-iPhone-from-EE-for-my-husband-to-use/m-p/1066298#M252150 <P>Where did you <STRONG>yourself</STRONG> get this device itself <STRONG>originally</STRONG>? <STRONG>Did you buy it yourself new <U>direct from EE</U></STRONG> or from a 3rd-party reseller or is it 2nd-hand? The unlocking process &amp; costs are different. Was it originally on contract or PAYG?</P> Tue, 27 Jul 2021 20:08:08 GMT https://community.ee.co.uk/t5/Archived-Posts/Can-t-unlock-my-old-iPhone-from-EE-for-my-husband-to-use/m-p/1066298#M252150 XRaySpeX 2021-07-27T20:08:08Z