topic Re: Settings required to enable an EE Package-Apple Watch to make and receive Calls? in Archived Posts

Settings required to enable an EE Package-Apple Watch to make and receive Calls?

Gelphyn1 — Tue, 20 Jul 2021 12:17:31 GMT

I have an Apple Cellular Watch purchased as part of an EE Package to independently make and receive telephone calls.

After purchase it was set up and I was able to leave my iPhone at home and rely on communications via my Apple Watch.

I did receive calls when cycling in a 15 mile radius of my home. I did make calls, i.e., calling back after missing a call within 1 to 2 miles of my house. Conversation has been possible after boarding a Bus.

I followed a 'trend' that promoted switching to 'Calling viaWi-Fi', never giving the implications a thought.

Recently the matter was brought to light when I was on the perimeter of my house Wi- Fi, a few Metres away from the building where the conversation promptly broke up and then failed completely.

Ditching Wi-Fi Calling should, seemingly, reinstate the ability to make and receive calls?

Unfortunately this is not the case.

Outside away from the house I can call my Son and we can converse.

He can call me and I answer but he cannot hear me on his Galaxy phone.

Having checked the Settings I have run out of ideas on what to try next.

I simply want to be able to make and receive calls when out and about without my iPhone.

Any helpful input will be most welcome. Thank you.

Re: Settings required to enable an EE Package-Apple Watch to make and receive Calls?

Gelphyn1 — Tue, 20 Jul 2021 12:26:48 GMT

I searched for help with the Settings before posting the above.

Immediately after posting I found information regarding the recent Smart Packages.

Perhaps I should look deeper into this aspect?

Re: Settings required to enable an EE Package-Apple Watch to make and receive Calls?

Christopher_B — Tue, 20 Jul 2021 14:39:17 GMT

@Gelphyn1

So are you all sorted now?

Thanks

Chris

Re: Settings required to enable an EE Package-Apple Watch to make and receive Calls?

Gelphyn1 — Tue, 20 Jul 2021 15:45:48 GMT

I cannot afford to take on more expense at the moment and will have to sort out the problems with my present kit.I will be able to make changes when/ or shortly after the new iPhone surfaces.

So, Christopher, in a word the answer to your question is - No.

Any help will be gratefully received.

Re: Settings required to enable an EE Package-Apple Watch to make and receive Calls?

Christopher_B — Tue, 20 Jul 2021 15:53:07 GMT

@Gelphyn1 From what you've said the calls should be working.

I would recommend getting in touch with our Tech Gurus so they can look into this with you.

Thanks

Chris

Re: Settings required to enable an EE Package-Apple Watch to make and receive Calls?

Gelphyn1 — Tue, 20 Jul 2021 18:02:49 GMT

Hi Christopher. Thanks for the Link to the TGs.

First I will get another family member to run the same tests with me. If that does not show any improvement I will contact the TGs.

Cheers

Re: Settings required to enable an EE Package-Apple Watch to make and receive Calls?

Gelphyn1 — Wed, 21 Jul 2021 19:45:22 GMT

My Daughter and I ran a similar set of tests conducted with my Son, the results were very similar.

I could make calls and converse with both.

With my Son it was possible, on occasion, for him to make contact but the call failed before any useful information could be shared.

My Daughter it was unable to make contact at any time.

At this point I contacted the Tech Gurus via the Chat system.

To save time I provided a Link to this Thread, after reviewing the content EE decided to 'Change my Apple Watch E-ID number'.

The TG involved was super efficient and was kind enough to offer help with improving notification of incoming Messages.

This can take as little as 5 minutes.

It is assumed that when the E-ID Number actually changes it should be possible to receive calls.

So I gave it 10 minutes, followed by the suggested Unpair - RePair process.

It is currently at the waiting up to 4 hours stage.

Apparently the maximum wait period is 24 hours.

I will update this Thread as soon as there is further progress.

At the very latest I will update at 19:00 [UK Time] tomorrow.

Re: Settings required to enable an EE Package-Apple Watch to make and receive Calls?

Gelphyn1 — Thu, 22 Jul 2021 18:47:44 GMT

I am late with this update because reading the Chat Transcript the end of the 24 hour period is nearer 19:30.

Following on from the above there has not been any change in the E-ID Number, so it is assumed that something is awry.

I was not directed how to manage the iPhone-Watch connection but knowing that to Update the Watch must be on it's Charger and within range of the iPhone. Overnight and during three 2 to 3 hour periods today that regime has been in place.

Working remote from my house, out of Wi-Fi range, I was unable to send a Text Message from the Watch. A message on the Watch advised it was not connected to the Internet.

Returning to the house it was still impossible to sent the Text Message,

A subsequent 'test' revealed similar results to yesterday, e.e., no Wi-Fi = no communication.

I am now going to Chat with the TGs again, and will keep you informed.

Re: Settings required to enable an EE Package-Apple Watch to make and receive Calls?

James_B — Fri, 23 Jul 2021 06:49:43 GMT

Thanks for the update @Gelphyn1

Let us know how it goes after speaking to the Tech Gurus.

James

Re: Settings required to enable an EE Package-Apple Watch to make and receive Calls?

Gelphyn1 — Fri, 23 Jul 2021 18:28:27 GMT

@James_B as promised in my last Post this is an update covering TG Chat #2 yesterday.

I contacted the TGs via Chat yesterday evening just after 19:30 and this lasted until 21:30.

This was a thoroughly enjoyable experience, it gave me increased insight into the system and boosted my confidence especially with regard to investigating Settings.

I learned that 'Changing the E-ID' is only appropriate in some cases, my situation did not require it to be changed. Also that the Watch needs to have access to 4g, and in the absence of Wi-Fi or Bluetooth is will automatically switch to the 4g Signal. Further that Wi-Fi Calling only functions with the iPhone. The Watch is not affected regardless of whether Wi-Fi Calling is switched On or Off. I was asked if there was a 4g Signal available and was amazed how easy it was to find out:

Watch > ClockFace > swipe up from the Bottom of the Screen > Control Panel > at [default] Top Left is the Signal Icon, Vertical Line [Mast] with Curved Lines representing a Signal radiation Left and Right. Mine was Light Grey on a Black Ground indicating no Connection/Signal.

When there is a Signal a Green Rectangle appears to the Top Left of the 'Mast' that when properly Connected is now Black on a White Ground.

After reviewing this Thread, checking, much discussion and deliberation I was requested to UnPair and RePair the iPhone and Watch. At this point I was armed with enough information to go it alone and I was in need of a break, it was agreed to end the Chat on the basis that the subject could be rekindled if necessary.

I was fired up, brimming with confidence and raring to get on the case. Heading toward the Start Point I noticed Item 1. [below, and then started 'digging' around]:

1. Apple Watch.app > Mobile Data > DATA PLAN > :

✔︎ EE

Expired ✲✲✲ (i) Info Icon

44########6 (i) Info Icon

The bottom entry is my Telephone Number in International speak.

I hit the top Info Icon > Manage EE Account

In my EE Account there is 1 entry for 07########6 and another for the 'Telephone Number' for my Watch. I know this is NOT a usable Telephone Number.

The details, when either of these entries are clicked, that appear below them seem to be identical. Certainly these are not helpful to my cause.

2. On my Watch > Settings > Mobile Data > :

PLAN - No SIM

STATUS - No Connection

3. At some point on the Watch it stated [words to the effect] ’No Data Plan Connected’, but I have not been able to drill down to it again.

Probability is that is has been replaced by 2. above, i.e., PLAN and STATUS on first visit was ’No Data Plan Connected'?

4. Watch > Settings > :

Network - Not Available

Network Provider - Not Available

Clearly the above told me in no uncertain manner that my Account was dysfunctional.

Obviously, unknown to me, the first time I Unpaired and then RePaired the iPhone-Watch there was no Data Plan, so hitting Keep was pointless, with no possibility of ever getting a 4g Connection.

It must be accepted that hitting Keep the Data Plan or REMOVE the Data Plan will determine the Questions that follow on. Clearly hitting Keep the Data Plan will not enable a Data Plan to be ADDED during the process.

At this point I realised that it was essential for me to ADD a DATA PLAN to my Account.

150 had closed for the day so it would be first job in the morning. More to follow.

Re: Settings required to enable an EE Package-Apple Watch to make and receive Calls?

Gelphyn1 — Fri, 23 Jul 2021 19:04:52 GMT

I rang 150 at approximately 09:30 this morning and jumped in quick with a Link to this Thread.

After appraising the information there was no hesitation in commencing the UnPair and RePair process. This time ensuring that REMOVE the Data Plan was executed to enable one to be ADDED when directed to do so by on screen instructions. But this was not a normal situation.

I REMOVED the Data Plan [remembering it was non existent and that no Data Plan existed in my Account], the latter was resolved by the Agent.

Compared to my original setting up of this system this experience was really easy, just click the buttons to take you in the correct direction of travel.

If you are wondering what happened to my absent Data Plan it seems that it was not used/not being used and was removed/deleted/or? This could be because of the Coronavirus Lockdown I had seldom moved out of my home Wi-Fi range.

A quick call using the Watch to request a callback from my Daughter confirmed the ability to make and receive a call remote from house and iPhone. Later a call to my Son, and his subsequent callback enabled me to fully relax.

A BIG THANK YOU is due to all who have assisted to resolve my problem.

The Chat System + 150 Calls, supported by the TGs, are a perfectly matched pair of Troubleshooters.

Choose to Speak or Type knowing that you will be on a Winner.