topic Re: Erasing content on old iPhone in Archived Posts

Erasing content on old iPhone

frankandhonest — Tue, 20 Jul 2021 10:11:05 GMT

How can I erase my old iPhone 5c without a SIM card? I want to wipe the phone before recycling it.

Re: Erasing content on old iPhone

chistery — Tue, 20 Jul 2021 10:21:45 GMT

Hi @frankandhonest

This should help you -> https://support.apple.com/en-us/HT201351

Any questions, let us know!

Re: Erasing content on old iPhone

frankandhonest — Tue, 20 Jul 2021 15:18:14 GMT

This doesn't work because without a SIM card, I get:

"Verification Failed. There was an error connecting to the Apple ID server."

Re: Erasing content on old iPhone

Christopher_B — Tue, 20 Jul 2021 15:20:56 GMT

@chistery

I hope you're well and having a nice day, other than this issue.

When you're trying to do this is the phone connected to an internet connection such as WiFi?

Thanks

Chris

Re: Erasing content on old iPhone

frankandhonest — Tue, 20 Jul 2021 15:31:51 GMT

No it is not connected to the Internet.

I would like to just erase all content on this old iPhone 5c, which I haven't used in years. I don't want to take the chance of erasing any data on my current iPhone, which is why I am hoping I don't need to install my current EE SIM card in the old phone.

Re: Erasing content on old iPhone

Christopher_B — Tue, 20 Jul 2021 15:42:50 GMT

@frankandhonest You should be able to do a factory reset by being connected to any internet connection, you shouldn't need to have the SIM in.

Apple have a handy user guide on how to do that.

Thanks

Chris