https://community.ee.co.uk/t5/Archived-Posts/Phone-came-with-small-scratch-in-screen/m-p/1064369#M251839 <P>I recently got a replacement of an iPhone XR and it came with a small scratch on the screen. It is visible when I’m using the phone. If I call we will I get another replacement it has not been 14 days yet. The scratch was there when the protective film was on it when I got it out the box.</P> Fri, 16 Jul 2021 17:58:43 GMT Zainab6 2021-07-16T17:58:43Z https://community.ee.co.uk/t5/Archived-Posts/Phone-came-with-small-scratch-in-screen/m-p/1064369#M251839 <P>I recently got a replacement of an iPhone XR and it came with a small scratch on the screen. It is visible when I’m using the phone. If I call we will I get another replacement it has not been 14 days yet. The scratch was there when the protective film was on it when I got it out the box.</P> Fri, 16 Jul 2021 17:58:43 GMT https://community.ee.co.uk/t5/Archived-Posts/Phone-came-with-small-scratch-in-screen/m-p/1064369#M251839 Zainab6 2021-07-16T17:58:43Z https://community.ee.co.uk/t5/Archived-Posts/Phone-came-with-small-scratch-in-screen/m-p/1064400#M251840 <P><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/1973022">@Zainab6</a>&nbsp; &nbsp;You’ll have to call customer services about this. &nbsp; &nbsp;It’s got nothing to do with a cooling of period if it was a replacement device. &nbsp; A cooling of period is for a sale of a device not a replacement.&nbsp;</P> Fri, 16 Jul 2021 20:05:01 GMT https://community.ee.co.uk/t5/Archived-Posts/Phone-came-with-small-scratch-in-screen/m-p/1064400#M251840 Chris_B 2021-07-16T20:05:01Z