topic Re: No Caller ID in Archived Posts

No Caller ID

Fionas66 — Tue, 22 Jun 2021 08:50:21 GMT

I changed from an Ee contract to a pay as you go pack a couple of days ago and since the change all calls are being displayed as No Caller ID so I don’t know who is calling me. I contacted EE support but they weren’t able to help. Does anyone know how to resolve this? Thanks.

Re: No Caller ID

Chris_B — Tue, 22 Jun 2021 08:57:34 GMT

@Fionas66 delete a contact from your phone then re-enter it then get that contact to call you and see what happens. This can obviously be landline that you are near so you can call yourself.

Re: No Caller ID

Fionas66 — Tue, 22 Jun 2021 10:09:25 GMT

Thanks. I tried that but unfortunately it didn’t work.

Re: No Caller ID

bristolian — Tue, 22 Jun 2021 10:20:07 GMT

In what way were EE C/S "unable to help"? It's they who have account access and can check your config is all that it should be.

Does outbound caller-ID work ok? In other words, are calls you're making, presenting CLI?

Re: No Caller ID

Fionas66 — Tue, 22 Jun 2021 10:39:25 GMT

He said he was going to check a couple of things and would phone me back but didn’t. He didn’t seem to know what to do to resolve the problem as he suggested that I go into settings on my iPhone and turn off/on caller ID but that only applies to the call I make obviously.

It registers the ID details of the calls I make but none that I receive. I’m hating not knowing who is calling!!

Re: No Caller ID

Leanne_T — Tue, 22 Jun 2021 11:29:29 GMT

Hi @Fionas66

Thanks for coming to the community.

I've sent you a private message on here for some extra details.

Speak soon 🙂

Leanne.

Re: No Caller ID

Spoons138 — Tue, 22 Jun 2021 17:37:05 GMT

Exactly the same problem here. Converted contract sim to payg and all incoming calls are 'no caller ID' iPhone 8. Contacts are still in app and I can call them from their name fine. Only a problem when they call me.

Re: No Caller ID

Spoons138 — Tue, 22 Jun 2021 17:46:25 GMT

OK. So it's working. They have apparently refreshed/reset the payg changeover /set up on the account. They said this would take up to 24 hours. But immediately had a text 'we've updated some of your network settings please restart and it works. ??

Re: No Caller ID

Spoons138 — Tue, 22 Jun 2021 17:55:58 GMT

Just to note I had already reset the network settings and rebooted from the general/reset network setting menu. (This may have forced a network update to come through too which may be what fixed it. But it didn't work until I received the text which was after the call) it was certainly not a phone/contact issue.