topic Apple Music Smart benefit not working in Archived Posts

Apple Music Smart benefit not working

Padross27 — Thu, 03 Jun 2021 19:15:07 GMT

So, I just recently upgraded my contract(yesterday) and my Apple Music smart benefit is not working. I have tried the link I received via text which didn't work tried logging out and in again and still nothing................ Any help would be very much appreciated!

Re: Apple Music Smart benefit not working

Christopher_G — Fri, 04 Jun 2021 06:51:01 GMT

Hi and welcome to the community, @Padross27

What happens when you follow the link? Are you given any error messages?

Chris

Re: Apple Music Smart benefit not working

Padross27 — Fri, 04 Jun 2021 07:09:26 GMT

Hey,

yeah I get a message that says no subscription through EE.

Re: Apple Music Smart benefit not working

Christopher_G — Fri, 04 Jun 2021 07:12:49 GMT

OK thanks, @Padross27

It may be worth speaking to our Mobile Care team so that they can check your subscription from our end. I'm sure they'll be able to help you get set up. 🙂

Chris