topic iPhone XS microphone not working in Archived Posts

iPhone XS microphone not working

Daniel_Bates — Fri, 21 May 2021 22:39:44 GMT

The microphone on my iPhone XS no longer works so I am unable to make calls as nobody can hear me. How can I report this to EE so that I can order a replacement phone through the insurance scheme?

Re: iPhone XS microphone not working

Christopher_G — Sat, 22 May 2021 07:38:54 GMT

Hi @Daniel_Bates

Welcome to the community, sorry to hear about your phone.

Have you tried backing up your iPhone and restoring it to factory settings? It could be a software fault causing this, and that's a possible fix.

Chris