https://community.ee.co.uk/t5/Archived-Posts/Back-screen-smashed/m-p/1052241#M251481 <P>I pay £7 for damage protection on my phone will I still need to pay the £100 excess fee or can I take it into ee shop and they replace it for a refurbish one?</P> Thu, 20 May 2021 09:47:09 GMT Amz 2021-05-20T09:47:09Z https://community.ee.co.uk/t5/Archived-Posts/Back-screen-smashed/m-p/1052241#M251481 <P>I pay £7 for damage protection on my phone will I still need to pay the £100 excess fee or can I take it into ee shop and they replace it for a refurbish one?</P> Thu, 20 May 2021 09:47:09 GMT https://community.ee.co.uk/t5/Archived-Posts/Back-screen-smashed/m-p/1052241#M251481 Amz 2021-05-20T09:47:09Z https://community.ee.co.uk/t5/Archived-Posts/Back-screen-smashed/m-p/1052275#M251482 <P>Hi <a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/1596">@Amz</a></P> <P>&nbsp;</P> <P>Thanks for coming to the community.&nbsp;</P> <P>&nbsp;</P> <P>You would need to make a claim and pay the excess fee, if you would like the damaged phone replaced.&nbsp;</P> <P>&nbsp;</P> <P>For more information please see our&nbsp;<A href="https://ee.co.uk/help/help-new/managing-and-using-my-account/warranty-and-insurance/how-do-i-make-an-insurance-claim" target="_blank">How do I make an insurance claim? Help page.</A></P> <P>&nbsp;</P> <P>Thanks <span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span></P> <P>&nbsp;</P> <P>Leanne.</P> Thu, 20 May 2021 11:33:07 GMT https://community.ee.co.uk/t5/Archived-Posts/Back-screen-smashed/m-p/1052275#M251482 Leanne_T 2021-05-20T11:33:07Z