https://community.ee.co.uk/t5/Archived-Posts/Claim-phone-insurance/m-p/1051875#M251454 <P>I started making a claim but can’t mind my Apple ID to turn find my phone off ,my phone is not able to come on ,I tried my Apple ID on another devices and keep getting locked out a have no way of getting this sorted surely I can get a new phone with out turning find my iPhone off ,can anyone help please&nbsp;</P> Tue, 18 May 2021 21:40:37 GMT yvonne07 2021-05-18T21:40:37Z https://community.ee.co.uk/t5/Archived-Posts/Claim-phone-insurance/m-p/1051875#M251454 <P>I started making a claim but can’t mind my Apple ID to turn find my phone off ,my phone is not able to come on ,I tried my Apple ID on another devices and keep getting locked out a have no way of getting this sorted surely I can get a new phone with out turning find my iPhone off ,can anyone help please&nbsp;</P> Tue, 18 May 2021 21:40:37 GMT https://community.ee.co.uk/t5/Archived-Posts/Claim-phone-insurance/m-p/1051875#M251454 yvonne07 2021-05-18T21:40:37Z https://community.ee.co.uk/t5/Archived-Posts/Claim-phone-insurance/m-p/1051897#M251455 <P>Morning <a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/970856">@yvonne07</a></P> <P>&nbsp;</P> <P>Thanks for coming to the community.&nbsp;</P> <P>&nbsp;</P> <P>If you are getting your phone replaced, you must <A href="https://ee.co.uk/help/help-new/orders-and-delivery/return-and-refunds/how-do-i-deactivate-find-my-iphone-before-returning-my-device" target="_blank">deactivate Find My iPhone on your iOS device</A> before returning your device.</P> <P>&nbsp;</P> <P>The <A href="https://support.apple.com/en-gb/HT201354" target="_blank">Apple Support page has help on if you have forgotten the Apple ID.</A></P> <P>&nbsp;</P> <P>Thanks.&nbsp;</P> <P>&nbsp;</P> <P>Leanne <span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span></P> Wed, 19 May 2021 07:00:36 GMT https://community.ee.co.uk/t5/Archived-Posts/Claim-phone-insurance/m-p/1051897#M251455 Leanne_T 2021-05-19T07:00:36Z