topic Re: Apple Music in Archived Posts

Apple Music

Vixenc71 — Thu, 13 May 2021 08:04:55 GMT

I’ve just had a txt saying my six months free Apple Music is coming to an end and to txt stop music if I don’t want to pay £9:99 p/m.
so I did.
I get a txt back saying I don’t have this on my number ..... so how did they txt me ! Also how do I stop it. ? I’ve looked into this and there is nowhere to make sure it’s been stopped before I get charged ?

Re: Apple Music

Leanne_T — Thu, 13 May 2021 09:58:17 GMT

Hi @Vixenc71

Thanks for coming to the community.

If you log into your My EE app and select add-ons, do you have Apple Music showing?

Thanks 🙂

Leanne.

Re: Apple Music

Vixenc71 — Thu, 13 May 2021 12:07:54 GMT

Yes. It says sign up now for the free period.
I think it could be signed into the number that came with the phone. I then had to get a PAC to change to my own number even though I was with ee previously.

Re: Apple Music

Leanne_T — Thu, 13 May 2021 12:15:17 GMT

Hi @Vixenc71

If you select Menu in your My EE app, do you have more than one number?

Thanks 🙂

Leanne.

Re: Apple Music

Vixenc71 — Sat, 15 May 2021 09:49:18 GMT

Hi sorry for the late reply. I appreciate you helping me.

when I first got my phone yes it had another number but now it’s showing just the one number and that’s the number I got the txt to ( my original number that I’ve held for many years ). @Leanne_T

Re: Apple Music

Christopher_G — Sat, 15 May 2021 13:29:17 GMT

Does it show on your bill that you had the 6 months free Apple Music add-on, @Vixenc71?

Or does it show anywhere in your My EE account as an active add-on?

Chris

Re: Apple Music

Vixenc71 — Sun, 16 May 2021 10:24:50 GMT

I’ve looked everywhere but it shows no add-on. But it could be with the number that came with the phone. Not my old number that I’m using now.
I don’t know the ( new) number that came with the phone to check that account.

Re: Apple Music

Christopher_G — Sun, 16 May 2021 11:12:18 GMT

If it was added to your original (temporary) number, the subscription would have transferred over to your ported in number, @Vixenc71.

It may be best to speak to our Mobile Care team to make sure the subscription is removed from our side.

Chris