topic Re: Smart benefit activation in Archived Posts

Smart benefit activation

AaronG98 — Sat, 14 Nov 2020 23:30:04 GMT

Hi all,

Ive recently gone from an Essentials plan on an IPhone XS Max to a ‘The Works’ plan on the IPhone 12 Pro Max. With this plan you get 3 smart benifits as well as BT sports. Ive managed to get the Apple Arcade benifit to work, however I cant figure out how to get the others (Apple music and Apple TV) to work.

Ive been told to text Music to 150 but that returns a text saying i already have that perk. And there is no update for Apple TV or BT Sports Ultimate

Any ideas?

Re: Smart benefit activation

James_B — Sun, 15 Nov 2020 10:10:26 GMT

Hi @AaronG98,

Welcome to the EE Community. 🙂

Have you received any texts from 150 with a link to setup your Smart Benefits?

Thanks

James

Re: Smart benefit activation

AaronG98 — Sun, 15 Nov 2020 11:42:38 GMT

Hi james,

no not yet, it did say give up to 24 hours, then showed activated on the EE App, with no change on my phone settings

cheers

Re: Smart benefit activation

James_B — Sun, 15 Nov 2020 12:44:06 GMT

Please let us know if you don't receive any texts within 24 hours @AaronG98

Thanks

James

Re: Smart benefit activation

Kez10 — Wed, 18 Nov 2020 07:24:06 GMT

I have the same issue. In theory I have music, arcade and tv but not been sent anything to tell me how to use it. If I text ‘pick’ to 150 it just says they are already activated. I haven’t received anything on it, upgraded on Saturday. I have the same issue with BT sport too - no information how to activate it

Re: Smart benefit activation

Leanne_T — Wed, 18 Nov 2020 11:10:30 GMT

Hi @Kez10

Thanks for coming to the community.

If you log into your My EE app > Plans and add-ons > See my add-ons, do you have your smart benefits showing?

Thanks 🙂

Leanne.

Re: Smart benefit activation

Rick69 — Fri, 11 Dec 2020 16:24:11 GMT

I’m having the same issue. Upgraded and I’ve received a text and it been more than 24 hours. On my old phone I did have Apple Music that I paid for but was told not to delete that until the new one was active. All very confusing.

Re: Smart benefit activation

James_B — Fri, 11 Dec 2020 16:48:36 GMT

Hi @Rick69,

Are your Smart Benefits showing in the add-ons section in My EE?

Thanks

James

Re: Smart benefit activation

Rick69 — Fri, 11 Dec 2020 16:51:48 GMT

Hi @James_B yes and the Apple Music one is highlighted. I’m a bit confused now though as I seem to have two numbers set up. The main one being the phone number I’ve always had.

Re: Smart benefit activation

James_B — Fri, 11 Dec 2020 16:56:23 GMT

Hi @Rick69,

Please get in touch with Customer Care so we can make sure you have upgraded, rather than added another line to your account.

Thanks

James

Re: Smart benefit activation

jane12345 — Fri, 11 Dec 2020 20:38:03 GMT

My Apple Music. Apple Arcade. Bt sports got all the links in tex message they were all activated within 10 mins

Re: Smart benefit activation

Aqsss10 — Sat, 15 May 2021 01:59:21 GMT

Currently having issues activating my EE Apple Music smart benefit, I haven’t received my activation code and it’s been past more than 24 hours of the sim activating. I’ve checked my MYEE app and my benefit says it is active but I don’t have the actual benefit in use and haven’t received any code.
what did I do?

Re: Smart benefit activation

Christopher_G — Sat, 15 May 2021 07:43:41 GMT

Hi @Aqsss10

Welcome to the community.

You're supposed to get a text message when the smart benefit is activated in your My EE account. Since this hasn't happened, I'd recommend speaking with our Mobile Care team who should be able to help you get set up.

Let us know what happens.

Chris