topic Re: Apple Watch Outgoing Calls Issue in Archived Posts

Apple Watch Outgoing Calls Issue

tonypigott — Mon, 03 May 2021 16:48:43 GMT

I have an Apple Watch Series 6. However, whenever I use it to make an outgoing call, the receiver of the call cannot hear me speak. If the person calls me back, and I answer the call, using the watch; that person can hear me.

Both phone (iPhone 12 Pro Max) and watch are paired, and have the most recent firmware updates (last week).

I have seen this issue raised on the Apple Community site, and the person was referred back to the network, to resolve the issue.

Is anyone from EE able to resolve this issue for me?

Kind regards,

Tony.

Re: Apple Watch Outgoing Calls Issue

Chris_B — Tue, 04 May 2021 06:33:23 GMT

@tonypigott Is this a cellular watch ?

Re: Apple Watch Outgoing Calls Issue

tonypigott — Tue, 04 May 2021 08:13:29 GMT

Hi Chris.

Yes, it’s a cellular watch.

Re: Apple Watch Outgoing Calls Issue

Christopher_G — Tue, 04 May 2021 11:47:37 GMT

Hi @tonypigott

I know you may have tried this already, but does turning the digital crown after you've started the to increase the volume make it work any better?

Chris

Re: Apple Watch Outgoing Calls Issue

tonypigott — Tue, 04 May 2021 17:46:24 GMT

I haven’t tried that, Chris. I just would like to clarify: when I make the outgoing call with the watch, it is the receiver, who cannot hear me. When that person calls me back, and I answer the call with the watch, that person can hear me. So, I don’t think, adjusting the Digital Crown would make a difference.

Thank you, for trying to help though. It is appreciated.

Re: Apple Watch Outgoing Calls Issue

Christopher_G — Tue, 04 May 2021 18:00:59 GMT

Yeah, I think you're right, @tonypigott. I misunderstood what you meant.

Have you spoken to our technical support team? They'll be able to run through some tests and hopefully help get it working.

Chris