topic Re: I can’t access voicemail from my iPhone 12 using the voicemail icon in Archived Posts

I can’t access voicemail from my iPhone 12 using the voicemail icon

Craig581 — Wed, 21 Apr 2021 11:59:01 GMT

have to call 22242. Have tried rebooting, have texted VM ON to 150 and got message “your request to turn on conditional diverts has been successful has been successful”, whatever that means. Still no change. Help.

Re: I can’t access voicemail from my iPhone 12 using the voicemail icon

bristolian — Wed, 21 Apr 2021 12:21:04 GMT

Hi @Craig581

The voicemail short-dial is 222, from the sounds of your post this is working ok?

I suspect your speed-dial entry for "1" has been inadvertently changed, which on iOS you may be able to correct using the "favourites" feature.

Others are more familiar with iOS and are better placed to advise further.

Re: I can’t access voicemail from my iPhone 12 using the voicemail icon

Schockwave — Wed, 21 Apr 2021 13:28:43 GMT

@Craig581 , I have visual voicemail set up, so do not ring voicemail, although it is extremely rare I get any voicemail, why not set up visual voicemail, you can do this by texting visual voicemail on, and it should then work, I am sure that is the correct, @Chris_B will correct me if I am wrong.

Re: I can’t access voicemail from my iPhone 12 using the voicemail icon

Craig581 — Wed, 21 Apr 2021 14:08:06 GMT

Thanks very much, that seems to have worked.

Re: I can’t access voicemail from my iPhone 12 using the voicemail icon

Schockwave — Wed, 21 Apr 2021 14:11:07 GMT

@Craig581 Glad that I was able to help and it worked, thank you for coming back to let us know.

Re: I can’t access voicemail from my iPhone 12 using the voicemail icon

Kernicterus — Thu, 22 Apr 2021 08:43:03 GMT

I have a similar problem, one of my lines has visual voicemail, the other seems to not be there. How do I text visual voicemail on?

Thanks in advance.

Re: I can’t access voicemail from my iPhone 12 using the voicemail icon

Leanne_T — Thu, 22 Apr 2021 09:11:46 GMT

Morning @Kernicterus

Welcome to the community.

You can text IPHONE VISUAL to 150 from the phone 🙂

Full details can be found in our How do I check and use my voicemail? Help page.

Leanne.

Re: I can’t access voicemail from my iPhone 12 using the voicemail icon

Schockwave — Thu, 22 Apr 2021 09:12:51 GMT

Hello @Kernicterus ,

Welcome to the community,

Just text visual voicemail on to 150 with the line that does not have visual voicemail on, that should solve it, otherwise if that does not work, I suggest you ring customer service to get this sorted.

Re: I can’t access voicemail from my iPhone 12 using the voicemail icon

Kernicterus — Thu, 22 Apr 2021 09:36:31 GMT

Thanks, that looks helpful and I will do it when I can work out how to send a text from my secondary number not my primary.

All suggestions greatly appreciated ...

Re: I can’t access voicemail from my iPhone 12 using the voicemail icon

Kernicterus — Thu, 22 Apr 2021 09:51:39 GMT

Thanks all, I've sorted it.

Re: I can’t access voicemail from my iPhone 12 using the voicemail icon

Leanne_T — Thu, 22 Apr 2021 10:01:50 GMT

Great news @Kernicterus

If you need any further help, please let us know 🙂

Leanne.