https://community.ee.co.uk/t5/Archived-Posts/Phone-and-upgrade/m-p/1045434#M251159 <P>I have opened and used my upgrade phone. It is less that 14 days since the upgrade and it was bought over the phone. Can I refund this and cancel the contract?</P> Sun, 18 Apr 2021 11:53:35 GMT rayer12345 2021-04-18T11:53:35Z https://community.ee.co.uk/t5/Archived-Posts/Phone-and-upgrade/m-p/1045434#M251159 <P>I have opened and used my upgrade phone. It is less that 14 days since the upgrade and it was bought over the phone. Can I refund this and cancel the contract?</P> Sun, 18 Apr 2021 11:53:35 GMT https://community.ee.co.uk/t5/Archived-Posts/Phone-and-upgrade/m-p/1045434#M251159 rayer12345 2021-04-18T11:53:35Z https://community.ee.co.uk/t5/Archived-Posts/Phone-and-upgrade/m-p/1045435#M251160 <P>If it is less than 14 days then yes you can. You need to call EE to cancel the upgrade who will then send you a return package,</P><P>&nbsp;</P><P>Once they receive the device and have processed it you will be reverted back to your original contract where you are then able to upgrade again or cancel the contract.</P> Sun, 18 Apr 2021 12:06:08 GMT https://community.ee.co.uk/t5/Archived-Posts/Phone-and-upgrade/m-p/1045435#M251160 BrendonH 2021-04-18T12:06:08Z