topic Re: Unlock iPhone SE in Archived Posts

Unlock iPhone SE

GordonB66 — Mon, 12 Apr 2021 19:41:55 GMT

I have just given my old iPhone SE, which was originally an EE PAYG, to my father but despite the fact that I have been on a BT sim-only deal for the last 2 years it says that it is locked. How do I unlock it? Thanks

Re: Unlock iPhone SE

BrendonH — Mon, 12 Apr 2021 20:17:22 GMT

BT uses and own EE so a BT sim will work in a locked EE phone.

Hi @GordonB66

Please CLICK HERE to review the current unlocking process.

This guide will tell you everything regardless if you have bought it brand new from EE or second hand off sites like eBay or a friend.

Re: Unlock iPhone SE

XRaySpeX — Mon, 12 Apr 2021 20:17:31 GMT

Where did you yourself get this device itself originally? Did you buy it yourself new direct from EE or from a 3rd-party reseller or is it 2nd-hand? The unlocking process & costs are different.

Re: Unlock iPhone SE

GordonB66 — Mon, 12 Apr 2021 20:44:29 GMT

Hi @BrendonH - Thanks for responding, I have tried to complete the form but
it keeps taking me to MyEE and asking me to register my mobile phone number
which it does not accept as it says that it is not an EE number.

Re: Unlock iPhone SE

XRaySpeX — Mon, 12 Apr 2021 20:47:13 GMT

Of course it doesn't as it's a BT no.

Provenance of handset please?

Re: Unlock iPhone SE

GordonB66 — Mon, 12 Apr 2021 20:47:29 GMT

Hi XRaySpeX - I bought it on a PAYG contract from the EE shop in Richmond,
Surrey. When the contract expired I moved to a SIM-only deal with BT. My Dad
is trying to put an O2 SIM in it but it is saying that the phone is locked
to EE. I have tried to complete the online form but I can't get past the
MyEE registration as it won't accept my phone number. Thanks for responding.

Re: Unlock iPhone SE

XRaySpeX — Mon, 12 Apr 2021 20:52:48 GMT

PAYG ain't contracts!

Just try applying using the Unlocking your device form as the PAYG option and giving the mobile number that it originally came with.

Re: Unlock iPhone SE

BrendonH — Mon, 12 Apr 2021 20:53:49 GMT

The wording used on PAYG or contract is irrelevant.

@GordonB66

Go to my link and go through the second hand option. As obviously your original number is no longer active on EE

Re: Unlock iPhone SE

GordonB66 — Mon, 12 Apr 2021 21:01:29 GMT

No, you are right, it was a contract - not PAYG

Re: Unlock iPhone SE

XRaySpeX — Mon, 12 Apr 2021 21:07:01 GMT

If you bought an iPhone directly from EE after 01/09/15 it should have been auto unlocked after 18 months. Using the form below will also confirm this.

If the device had been on your contract for at least 6 months, even if that contract has now been cancelled, you can just apply using the Unlocking your device form as the Pay Monthly option and giving the mobile number that it originally came with.

Re: Unlock iPhone SE

GordonB66 — Tue, 13 Apr 2021 07:03:24 GMT

Morning All, EE say that they don't recognise the number so state that it is not locked to them.

Re: Unlock iPhone SE

James_B — Tue, 13 Apr 2021 07:23:12 GMT

Hi @GordonB66,

Welcome to the EE Community. 🙂

Are you providing the phone number that was in use when the phone was on EE?

James

Re: Unlock iPhone SE

GordonB66 — Tue, 13 Apr 2021 11:22:29 GMT

Yes, they say they have no record of that number.

Re: Unlock iPhone SE

James_B — Tue, 13 Apr 2021 11:29:42 GMT

Hi @GordonB66,

Please get in touch with Customer Care so a member of the team can locate your old account and help you request your unlock.

They'll be happy to help.

James

Re: Unlock iPhone SE

GordonB66 — Wed, 14 Apr 2021 12:50:29 GMT

Hi James, that didn’t work either, my father has had to resort to paying £25 at a shady little shop in Bury St Edmunds. No idea why this proved to be nigh on impossible.

Re: Unlock iPhone SE

James_B — Wed, 14 Apr 2021 13:10:38 GMT

Hi @GordonB66,

What happened when you contacted Customer Care?

Were they able to locate your account?

James

Re: Unlock iPhone SE

GordonB66 — Wed, 14 Apr 2021 18:45:29 GMT

I spoke to James in Plymouth and he could find me but no record of my number or the IMEI

Re: Unlock iPhone SE

Leanne_T — Thu, 15 Apr 2021 07:18:10 GMT

I am very sorry to hear this @GordonB66

Has the phone now been unlocked?

Thanks.

Leanne.

Re: Unlock iPhone SE

GordonB66 — Thu, 15 Apr 2021 07:47:29 GMT

Not yet, my Dad is waiting patiently. No idea what has happened here, all
very strange.

Re: Unlock iPhone SE

Leanne_T — Thu, 15 Apr 2021 07:51:45 GMT

It certainly is @GordonB66

What is the exact message your Dad gets when he puts the O2 SIM card in the iPhone?

Leanne.