topic Case it Minute One in Archived Posts

Case it Minute One

Raffaello2017 — Thu, 08 Apr 2021 14:21:55 GMT

Hi, I’ve just received the iPhone 12 Mini and the “case it Minute One” clear case & glass screen protector, unfortunately I’ve been having difficulty attaching the screen protector as I was unable to line up and remove the bubbles. Now the underside is messy, and I can’t clean it as it seems to be gooey. Can someone tell me how to clean it up, so I can reattach it to the iPhone screen please ?

Re: Case it Minute One

Northerner — Thu, 08 Apr 2021 14:50:47 GMT

Hi @Raffaello2017

You can normally only attach them once. Ideally you need dust free environment and patience.

FYI I have never used a screen protector.

Thanks

Re: Case it Minute One

Raffaello2017 — Thu, 08 Apr 2021 15:18:51 GMT

@Northerner Really well that was a a wasted £21.97 spent on EE, it’s a pity the instructions didn’t say it only works once.

Re: Case it Minute One

Northerner — Thu, 08 Apr 2021 15:36:44 GMT

Hi @Raffaello2017

If you remove them the sticky part is contaminated. If you try cleaning the screen with screen wipes it might help, but if there is dust, bubbles then it's unlikely you will get rid of them again.

Thanks

Re: Case it Minute One

Raffaello2017 — Thu, 08 Apr 2021 16:45:38 GMT

@Northerner The iPhone screen was clean and I removed the sticky part, then attached the screen protector to the screen but it wouldn’t go on to the screen straight. Now the underside of the protector is dirty and messy, and it’s not possible to clean as the side that attaches to the iPhone screen seems sticky.

Re: Case it Minute One

Leanne_T — Thu, 08 Apr 2021 17:23:33 GMT

Hi @Raffaello2017

Thanks for coming to the community.

Did you purchase the screen protector from the EE Accessories site?

If so, there is a contact form you can use to see if they can help 🙂

Leanne.

Re: Case it Minute One

Raffaello2017 — Thu, 08 Apr 2021 18:07:33 GMT

@Leanne_T Hi Leanne, I purchased it with the iPhone 12 Mini when I called the sales team.

Re: Case it Minute One

James_B — Fri, 09 Apr 2021 07:43:44 GMT

Hi @Raffaello2017,

Sorry, if the adhesive side of the protector has picked up dirt/dust, it won't be possible to clean it without removing the adhesive that is required to attach it to your phone.

James

Re: Case it Minute One

Raffaello2017 — Fri, 09 Apr 2021 07:58:23 GMT

@James_B Good morning James thanks for your communication. I’d come to that realisation, but hoped there would be a solution to my dilemma.

Re: Case it Minute One

Raffaello2017 — Fri, 09 Apr 2021 08:01:33 GMT

@Leanne_T Good morning Leanne T, I didn’t notice your link yesterday, and want to thank you for it. But I have contacted them as you suggested, so I’ll wait and see what they say.