topic Re: iPhone 12 Pro Max charging in Archived Posts

iPhone 12 Pro Max charging

Cookiemonster17 — Wed, 07 Apr 2021 20:04:58 GMT

Hi is anyone else experiencing problems with charging their iPhone 12 Pro Max at all. I have to keep turning it off to get wireless charging and now that’s not even working and no cable will charge at all (all been tested on another iPhone) only had the fine less than 2 weeks and already really disappointed with it

Re: iPhone 12 Pro Max charging

Jon_K — Thu, 08 Apr 2021 07:44:04 GMT

Hi @Cookiemonster17.

Welcome to the community.

Have you tried more than one cable?

Do you get an error message, or does it just not charge?

Jon

Re: iPhone 12 Pro Max charging

Cookiemonster17 — Thu, 08 Apr 2021 08:24:50 GMT

Hi yes tried many cables. The cable issue was a new issue, well I only noticed yesterday but the wireless charging happens on a daily basis. It does normally kick back in after turning it off and on once but last night it took about 6 attempts. I am on the verge of sending the phone back as I’m still in the 14 day period. I eventually got it charging off a cable last night but still some cables still wouldn’t work with mine but did on my daughters iPhone 8.

Re: iPhone 12 Pro Max charging

Jon_K — Thu, 08 Apr 2021 10:30:04 GMT

Thanks @Cookiemonster17.

I'd recommend getting in touch with our Customer Care team about this.

They will be able to run additional troubleshooting and help you with the next steps if necessary.

Jon

Re: iPhone 12 Pro Max charging

Cookiemonster17 — Thu, 08 Apr 2021 11:37:32 GMT

Thank you Jon