topic Re: Apple iphone 12 Pro in Archived Posts

Apple iphone 12 Pro

ChrisWM — Mon, 29 Mar 2021 21:15:19 GMT

Hi! I am new here so do bear with me. I have purchased the above iphone and note that the Apple logo flashes at startup, disappears after about 1 second, then after a few more seconds the screen appears in full. Has anyone experienced this? I have seen on Google search it is a known 'issue'. Nobody has ever posted a resolution. Many thanks for your comments.

Re: Apple iphone 12 Pro

James_B — Tue, 30 Mar 2021 08:23:26 GMT

Hi @ChrisWM,

Welcome to the EE Community. 🙂

Please can you give us some more details about the issues you are seeing?

Is your phone phone failing to start up altogether or is it just taking a little longer than usual?

James

Re: Apple iphone 12 Pro

Andy_65 — Tue, 30 Mar 2021 08:42:32 GMT

I'm experiencing the same @ChrisWM. At first I thought that I hadn't pressed the side button long enough as the apple logo briefly flashed, but a couple of seconds later it continues to boot up as you'd normall expect.

Re: Apple iphone 12 Pro

James_B — Tue, 30 Mar 2021 08:53:31 GMT

Hi @Andy_65,

Welcome to the EE Community. 🙂

Is your phone working as normal once it has booted up?

If it isn't, please get in touch with Apple Support.

Thanks

James

Re: Apple iphone 12 Pro

Andy_65 — Tue, 30 Mar 2021 09:00:37 GMT

Yes, all seems to be working fine @James_B. A quick search has revealed that this is being widely reported and Apple are aware. Thanks.

Re: Apple iphone 12 Pro

James_B — Tue, 30 Mar 2021 09:03:13 GMT

That's great @Andy_65

Thanks for letting us know.

James

Re: Apple iphone 12 Pro

ChrisWM — Tue, 30 Mar 2021 09:18:28 GMT

Hi! Just as I stated. The logo appears for around a second then disappears then a few seconds it continues to boot normally. My only concern is will it lead to a failure of the phone? The phone is new and the last thing I want is a refurbished replacement under the insurance. Best. Chris

Re: Apple iphone 12 Pro

James_B — Tue, 30 Mar 2021 09:58:15 GMT

Hi @ChrisWM,

I don't think there is any reason to think this behaviour could damage your phone, but please get in touch with Apple Support if you are concerned.

James

Re: Apple iphone 12 Pro

ChrisWM — Wed, 31 Mar 2021 10:42:13 GMT

Hi! Spoke to EE yesterday and the phone is being replaced. I did explain it may be a software issue, but was told best to replace it otherwise I would be stuck with the phone being repaired and I don't want that as less than two weeks old. Best Chris

Re: Apple iphone 12 Pro

James_B — Wed, 31 Mar 2021 10:52:32 GMT

Thanks for the update @ChrisWM 🙂

James