topic Re: Phone won’t connect in Archived Posts

Phone won’t connect

Dp01 — Thu, 25 Mar 2021 11:22:37 GMT

I have a iPhone se, it won’t connect to the wifi and it has 3 bars and is saying 4g but isn’t properly connecting to my mobile data. Have tried everything

Re: Phone won’t connect

XRaySpeX — Thu, 25 Mar 2021 11:30:19 GMT

Which are you trying to do, connect to WiFi or connect to mobile data? You can't do both at once.

Re: Phone won’t connect

Dp01 — Thu, 25 Mar 2021 11:33:29 GMT

Yeah I know I can’t do not at the same time, I have tried to do both separately and it’s not working. I put the Wi-Fi password in and the Wi-Fi sign flicks on then goes straight back off. I know it’s not a Wi-Fi issue as everyone else in the house is connected. Then with the mobile data it is just not connected properly every now and then I will have a pile of watts apps and messengers through then I can’t send any back

Re: Phone won’t connect

XRaySpeX — Thu, 25 Mar 2021 11:38:11 GMT

Tell the phone to Forget the WiFi connection & then connect to it afresh.

What's the source of your WiFi?

Re: Phone won’t connect

Dp01 — Thu, 25 Mar 2021 11:39:50 GMT

I’ve done that it’s not working

Re: Phone won’t connect

Leanne_T — Thu, 25 Mar 2021 13:20:54 GMT

Hi there @Dp01

Thanks for posting on the community.

Have you tried resetting your network settings, to do this go into Settings > General > Reset > Reset Network Settings?

This will remove any saved WiFi passwords.

Leanne.

Re: Phone won’t connect

Dp01 — Thu, 25 Mar 2021 13:27:51 GMT

Yeah I’ve done that as well

Re: Phone won’t connect

Leanne_T — Thu, 25 Mar 2021 13:33:30 GMT

Thanks @Dp01

Have you tried backing up your data and factory resetting your iPhone?

Leanne.

Re: Phone won’t connect

Dp01 — Thu, 25 Mar 2021 13:36:21 GMT

No I haven’t that yet was hoping I wouldn’t have to but can’t think what else I can do

Re: Phone won’t connect

Leanne_T — Thu, 25 Mar 2021 13:39:28 GMT

It does seem like you have tried most steps @Dp01

Can you disconnect all other devices and see if the iPhone connects to WiFi?

Leanne.

Re: Phone won’t connect

Dp01 — Thu, 25 Mar 2021 13:48:50 GMT

Yes I can try that, it’s not just the Wi-Fi though my mobile data isn’t working properly