topic Re: Mobile network not working in Archived Posts

Mobile network not working

charlotte242424 — Thu, 25 Mar 2021 08:26:07 GMT

'Your iPhone cannot make and receive calls or access mobile data until it has been updated' - tried resetting network settings, airplane mode, sim card out and in etc, none have worked. Help please

Re: Mobile network not working

Leanne_T — Thu, 25 Mar 2021 09:25:04 GMT

Morning @charlotte242424

Thanks for coming to the community.

If you go into Settings > General > About, do you get an option to update carrier settings?

Is your software up to date?

Thanks 🙂

Leanne.

Re: Mobile network not working

charlotte242424 — Thu, 25 Mar 2021 12:25:03 GMT

Yes the error occurred following an update to iOS 14.4

Re: Mobile network not working

charlotte242424 — Thu, 25 Mar 2021 12:25:47 GMT

An no option to update carrier settings

Re: Mobile network not working

Leanne_T — Thu, 25 Mar 2021 12:28:11 GMT

Thanks @charlotte242424

Did you complete the update?

If you go into Settings > General > Software Update, is this showing up to date?

Thanks 🙂

Leanne

Re: Mobile network not working

charlotte242424 — Thu, 25 Mar 2021 12:47:32 GMT

Yes I did complete the update

Re: Mobile network not working

Leanne_T — Thu, 25 Mar 2021 12:51:30 GMT

Thanks @charlotte242424

Do you have another phone you can try your SIM card in to see if the SIM works?

Thanks 🙂

Leanne.

Re: Mobile network not working

charlotte242424 — Thu, 25 Mar 2021 12:52:53 GMT

No, no other phone to try the sim in and no other sim to try the phone with

Re: Mobile network not working

Leanne_T — Thu, 25 Mar 2021 12:55:57 GMT

Thanks @charlotte242424

Can you try the steps in the Apple Support page to see if this helps?

Thanks 🙂

Leanne.