topic Re: Mai Account in Archived Posts

Mai Account

egbert — Thu, 18 Mar 2021 10:30:57 GMT

I tried to send an e Mail and it said account not recognised. This has happened before and I just delete the account and reinstall it but on this occasion I did this successfully except that apart from the In Box and Bin I have lost all my other Mail Boxes. The strange thing is that they are still there on my I Pad and they normally synchronise

Re: Mai Account

James_B — Thu, 18 Mar 2021 13:00:43 GMT

Hi @egbert,

Welcome to the EE Community. 🙂

Who is your email provider? Which email app do you use and on which phone/device?

Thanks

James

Re: Mai Account

egbert — Thu, 18 Mar 2021 13:19:28 GMT

BT on I Phone 6 and I Pad

Re: Mai Account

James_B — Thu, 18 Mar 2021 14:34:55 GMT

Are you using the default email app on your iPhone @egbert?

Have you tried removing your email account and re-adding it again?

Are all of your folders present if you login to your inbox via the web?

James

Re: Mai Account

egbert — Thu, 18 Mar 2021 15:17:48 GMT

The problem originally arose when I tried to send an e Mail and it said ‘can’t send Mail’ so I deleted the account and re-input it as I have done many times before. I could try doing the same thing again but where on Settings it used to say Passwords and Accounts it now only says Passwords so don’t know how to access the account to delete it

if I sign in on the Web or on my I Pad all the folders are there but messages deleted on my I Phone no longer auto delete on other devices

Re: Mai Account

James_B — Thu, 18 Mar 2021 15:50:34 GMT

Hi @egbert,

Have you tried going to Settings > Mail > Accounts?

James

Re: Mai Account

Kubraocal — Thu, 18 Mar 2021 17:52:15 GMT

This is my old Samsung glaxsi phone I am on ee network. I had upgraded my fone to Apple 11 2 weeks ago and I am trying to return Apple 11 in order to fill in the form No success and I am tired of all procedure

Re: Mai Account

Kubraocal — Thu, 18 Mar 2021 17:54:14 GMT

Hi james cannot managed at the moment so tired thank you