topic Re: Unlock iphone in Archived Posts

Unlock iphone

Wings571 — Sat, 06 Mar 2021 18:42:06 GMT

Hello, I've an iPhone second hand locked to EE and I want to unlock it, any help plz? (I don't live in uk or got any uk number because each time they ask me for an EE number, wish I have but I just don't thanks)

Re: Unlock iphone

Chris_B — Sat, 06 Mar 2021 19:05:13 GMT

@Wings571 You have to call EE customer services to request this, this is your only option because it’s a 2nd hand device you also have to pay the unlock fee of £8.99 and that’s payable via a uk credit/debt card.

Re: Unlock iphone

XRaySpeX — Sat, 06 Mar 2021 19:18:46 GMT

To unlock a 2nd-hand phone you need to call Customer Services on +44 800 956 6000 (option 2, option 4) to put you in touch with the Unlocking Team to request an Unlock Code. You will be asked for your email addy. They will take payment (of £8.99) from any valid UK bank card.

Once the process has been started you will receive an email from the Unlocking Team to process the unlock. It can take up to 10 days to complete the unlock.

But even so beware that EE could still refuse to unlock it. Many phones sold 2nd-hand have been reported lost or stolen, have been sold by the original owner when under 6 months old without EE's permission or have money owing on them.

If that is the case your only remedy is against whoever you got the phone from.

Re: Unlock iphone

Wings571 — Sun, 07 Mar 2021 11:31:41 GMT

Thanks for your help Chris, I’ll give it a try.

Re: Unlock iphone

Wings571 — Sun, 07 Mar 2021 11:32:16 GMT

Thanks for your help XRay, I’ll give it a try.