topic Re: New iPad sim problem in Archived Posts

New iPad sim problem

Jpank — Wed, 03 Mar 2021 18:53:13 GMT

Sim works fine in old iPad, but not recognised in new iPad. In Settings, my network provider isn’t an option. Requests a qr code, but I don’t have one. Any suggestions?

Re: New iPad sim problem

Chris_B — Wed, 03 Mar 2021 20:19:43 GMT

@Jpank You don’t need a QR code you have a physical Sim card and a QR code is to move information from a Sim to the embedded Sim ( eSim ) that’s in the device.

where did you get this device from ? And have you tried a network reset on the device?

Re: New iPad sim problem

Jpank — Wed, 03 Mar 2021 20:36:56 GMT

John Lewis

Re: New iPad sim problem

Chris_B — Wed, 03 Mar 2021 20:40:40 GMT

@Jpank Can you see other networks listed?

Re: New iPad sim problem

Jpank — Wed, 03 Mar 2021 20:41:30 GMT

How do I do network reset?

Re: New iPad sim problem

Jpank — Wed, 03 Mar 2021 20:42:25 GMT

Only two. Neither of them are mine (EE). I’ve never heard of either.

Re: New iPad sim problem

Chris_B — Wed, 03 Mar 2021 20:42:38 GMT

@Jpank if you put the Sim card back in your old iPad does it then pick up a signal ?

Re: New iPad sim problem

Jpank — Wed, 03 Mar 2021 20:43:17 GMT

Yes

Re: New iPad sim problem

Chris_B — Wed, 03 Mar 2021 21:21:18 GMT

@Jpank Just to be sure you did put the sim in the new iPad the correct way round ?

Re: New iPad sim problem

Jpank — Wed, 03 Mar 2021 21:24:51 GMT

Lol. Yes.

Re: New iPad sim problem

Chris_B — Wed, 03 Mar 2021 21:29:13 GMT

@Jpank What are the network names you are seeing on the new iPad ?

Re: New iPad sim problem

Jpank — Wed, 03 Mar 2021 21:36:25 GMT

GigSky and Truphone.

Re: New iPad sim problem

Chris_B — Wed, 03 Mar 2021 21:48:02 GMT

@Jpank The built in eSim is seeing these networks. Why it’s not picking up EE I’m not sure but it looks like the iPad is not seeing the SIM card in the device to know there is a sim in the device.

You should see something like this

( this is on my iPhone I don’t have a cellular iPad ) You don’t need to press Add Data Plan as that’s for the eSim and your not using that.

this is in Settings>Mobile Data.