Issue with data plan on apple watch when connecting to new phone

evespill9 — Tue, 02 Mar 2021 14:48:23 GMT

Hello,

I just purchased the iPhone 12 pro max from apple and connected my series 5 apple watch to it. When I was unpairing the watch from my old phone, I accidentally selected remove data plan (stupid I know). When I try to set up the cellular on the watch a page saying 'your smartwatch has had a problem downloading the eSIM'. It says to try again and it says it can take up to 4 hours. After a few minutes, it says unable to configure data plan. I contacted support but I didn't remember until after that I selected to remove the plan. How can I resolve this?

Re: Issue with data plan on apple watch when connecting to new phone

Leanne_T — Tue, 02 Mar 2021 15:23:24 GMT

Hi @evespill9

Welcome to the community.

If you get back in touch with our Tech Gurus on 150, they will be able to help you get the data plan set up for your watch if this has been removed 🙂

Let me know how you get on.

Leanne.

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Issue with data plan on apple watch when connecting to new phone

Re: Issue with data plan on apple watch when connecting to new phone