https://community.ee.co.uk/t5/Archived-Posts/E-sim/m-p/1032297#M250595 <P>Sounds like they ordered you a new sim card rather then an esim pack.</P><P>&nbsp;</P><P>Your current sim wouldn't stop working until you have activated the esim pack.</P> Thu, 25 Feb 2021 13:54:40 GMT BrendonH 2021-02-25T13:54:40Z https://community.ee.co.uk/t5/Archived-Posts/E-sim/m-p/1032273#M250593 <P>I have ordered a new E sim by calling the helpline. After a few hours my original sim network stopped working even though I haven’t received my new e sim yet.</P><P>is it normal?</P> Thu, 25 Feb 2021 13:09:27 GMT https://community.ee.co.uk/t5/Archived-Posts/E-sim/m-p/1032273#M250593 Ahsan2 2021-02-25T13:09:27Z https://community.ee.co.uk/t5/Archived-Posts/E-sim/m-p/1032292#M250594 <P><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/1649070">@Ahsan2</a>&nbsp; The eSim is built in to the phone, &nbsp;are you sure you’ve not ordered a replacement SIM card ? &nbsp; &nbsp; If you had requested a QR pack you would of received a QR code that you scan with your camera to move your physical Sim card information onto the eSIM that’s built into the device. &nbsp; Sounds like you requested a replacement SIM card.&nbsp;</P> Thu, 25 Feb 2021 13:47:03 GMT https://community.ee.co.uk/t5/Archived-Posts/E-sim/m-p/1032292#M250594 Chris_B 2021-02-25T13:47:03Z https://community.ee.co.uk/t5/Archived-Posts/E-sim/m-p/1032297#M250595 <P>Sounds like they ordered you a new sim card rather then an esim pack.</P><P>&nbsp;</P><P>Your current sim wouldn't stop working until you have activated the esim pack.</P> Thu, 25 Feb 2021 13:54:40 GMT https://community.ee.co.uk/t5/Archived-Posts/E-sim/m-p/1032297#M250595 BrendonH 2021-02-25T13:54:40Z