topic Re: Apple NEWSPLUS link/code not working in Archived Posts

Apple NEWSPLUS link/code not working

Alison204 — Tue, 02 Feb 2021 16:51:05 GMT

Hello, I got an email to say I can get Apple NEWSPLUS free for 6 months. I’ve checked the T&C’s and it seems I’m eligible. I’m a new customer.

I text NEWSPLUS to 150 and got a link, which I click on using my phone. It takes me to a page where there’s a button that says REEDEM. When I click on this it opens a new page that just says ‘Not Found’.

How can I fix this please & get access to the 6 months free trial?

thank you

Re: Apple NEWSPLUS link/code not working

Chris_B — Tue, 02 Feb 2021 17:36:44 GMT

@Alison204 Do you have Apple news installed in on your iPhone ? as the link should open that.

Re: Apple NEWSPLUS link/code not working

Alison204 — Tue, 02 Feb 2021 18:09:06 GMT

Yes I’ve got the app. I just deleted & reinstalled it but the link still opens a page in safari instead?

Re: Apple NEWSPLUS link/code not working

Christopher_G — Wed, 03 Feb 2021 08:40:57 GMT

Thanks @Alison204

It may be worth speaking to our Technical Support team. They'll do their best to help.

Chris

Re: Apple NEWSPLUS link/code not working

Alison204 — Wed, 03 Feb 2021 10:32:55 GMT

Morning, I did an online chat with EE technical support this morning but they couldn’t fix it so told me to contact Apple support.

I did an online chat with Apple and they also rang me.

They said it’s fine on their end but the link I got from EE is the problem.

How can I get this resolved please.

Re: Apple NEWSPLUS link/code not working

Christopher_G — Wed, 03 Feb 2021 11:14:23 GMT

Thanks for speaking to Apple, @Alison204

Did they say what they thought the problem could be? What did they try to fix it?

Chris

Re: Apple NEWSPLUS link/code not working

Alison204 — Wed, 03 Feb 2021 11:21:12 GMT

They just said the link doesn’t work properly and as the link comes from you I need to go back to EE to ‘get a link that works’......

Re: Apple NEWSPLUS link/code not working

Christopher_G — Wed, 03 Feb 2021 11:48:46 GMT

Thanks @Alison204

I've sent you a private message to get some information from you.

Please have a look and get back to me.

Thanks 🙂

Chris

Re: Apple NEWSPLUS link/code not working

sam185 — Tue, 23 Feb 2021 11:00:31 GMT

Hi @Christopher_G

I'm having a similar issue.

I've received the URL from EE. When I click on it, it opens a Safari page with a link to 'Redeem Now'.

When I click 'Redeem Now' it says 'This content is only available in Apple News'.

I have an iPhone running iOS 14.4 and I have the Apple News app downloaded, so I'm not sure why it's not working.

Thanks, Sam

Re: Apple NEWSPLUS link/code not working

sam185 — Tue, 23 Feb 2021 11:39:05 GMT

@Christopher_G

Just as an update to the below, I was able to resolve the issue after speaking to Apple Support.

For anyone with the same issue, once you click the 'Redeem Code' link, it will open the URL that displays the error message.

On the error screen, the URL includes your redemption code that you can use to activate the subscription manually. It will be in the format apple.news/redeem/?code= [string of letters] &campaign_id=amp_sms_ee

The string of letters is your redemption code, which you can just enter into the App Store on your Apple device to activate the 6 months free trial manually.

Sam

Re: Apple NEWSPLUS link/code not working

Leanne_T — Tue, 23 Feb 2021 12:04:44 GMT

Hi there @sam185

Thanks for coming back and letting us know, I am sure this will be very helpful to others as well 🙂

Have a lovely day.

Leanne.

Re: Apple NEWSPLUS link/code not working

Alison204 — Tue, 23 Feb 2021 13:01:15 GMT

Dear @sam185

Thank you so much for posting this! I cant tell you how many calls I had between EE and Apple, and in the end, we decided to forget it, as it was honestly not worth the hassle, as neither side said it was their issue!

But just seeing your post, I tried again and it was worked perfectly (I just clicked REDEEM NOW and it took me right to the news app and I was able to get the 6 month free offer).

I suspect they might have had a lot of people saying it didnt work, but whatever they did, it has certainly worked now!

THANK YOU for your post 🙂