topic Re: Return old phone as recived my new phone in Archived Posts

Return old phone as recived my new phone

Deanp8315 — Sat, 20 Feb 2021 07:39:45 GMT

Hi there I received a message this morning say that you not received my old phone I sent this back to you in the envelope a d sticker for special delivery and it had the right postal stamp on it it was send on the 15/02/21 and I ask for it next day by 1pm and it got there 12:40 pm the next day which is 16/02/21 and it was singed for as well so I don’t no why I am still getting the message from you at we say you not got it when it has been delivered.

Re: Return old phone as recived my new phone

Katie_B — Sat, 20 Feb 2021 07:56:40 GMT

Hello @Deanp8315.

Thanks for coming to the community.

I am sorry to hear this.

Was this a return of a device or a trade in?

I would love to see if I can look into this further for you.

Katie.

Re: Return old phone as recived my new phone

Deanp8315 — Sat, 20 Feb 2021 08:02:22 GMT

The phone was a trade inn as I had any time up grade on my account

Re: Return old phone as recived my new phone

Katie_B — Sat, 20 Feb 2021 09:35:17 GMT

Thanks for getting back to me @Deanp8315.

I would recommend getting in touch with Brightstar who can chase this for you. You can get in touch by one of the following:

call 0208 732 3798
email eeconsumer.uk@brightstar.com

Katie 🙂