topic Re: Cant use my phone number to make purchases on my iTunes account. in Archived Posts

Cant use my phone number to make purchases on my iTunes account.

Minty2 — Tue, 16 Feb 2021 18:32:21 GMT

I live in the uk where EE is available to make purchases on the iTunes Store however when I try to link my phone number to my iTunes account it says that it cant be done.

Re: Cant use my phone number to make purchases on my iTunes account.

Chris_B — Tue, 16 Feb 2021 19:22:14 GMT

@Minty2 That’s because there is a block on your EE account to stop 3rd party charges being made to your EE account. You’ll need to call customer services to have this removed. You could try texting UNBAR to 150 as it might remove it.

Re: Cant use my phone number to make purchases on my iTunes account.

XRaySpeX — Tue, 16 Feb 2021 19:40:28 GMT

Are you on contract or PAYG?

Re: Cant use my phone number to make purchases on my iTunes account.

Minty2 — Tue, 16 Feb 2021 20:05:01 GMT

I am on payg

Re: Cant use my phone number to make purchases on my iTunes account.

XRaySpeX — Tue, 16 Feb 2021 20:10:31 GMT

Then you can't use UNBAR but will need to call CS.

Re: Cant use my phone number to make purchases on my iTunes account.

Minty2 — Tue, 16 Feb 2021 20:12:18 GMT

What is cs and how do i call them

Re: Cant use my phone number to make purchases on my iTunes account.

XRaySpeX — Tue, 16 Feb 2021 20:16:17 GMT

CS = Customer Service. Call them on the Freephone no. in my sig.

Re: Cant use my phone number to make purchases on my iTunes account.

Minty2 — Tue, 16 Feb 2021 20:32:04 GMT

it’s telling me that i have to use a credit card in order to remove it which is pretty stupid considering that the only reason i am trying to use my number for iTunes purchases is because i don’t have one. If there is any other way let me know but if there isn’t and an EE staff member is seeing this please change that.

Re: Cant use my phone number to make purchases on my iTunes account.

Jon_K — Wed, 17 Feb 2021 08:00:40 GMT

Hi @Minty2.

As mentioned above, you will need to call our Customer Care team about this.

They will be able to access your account and help you further.

Jon

Re: Cant use my phone number to make purchases on my iTunes account.

Minty2 — Thu, 18 Feb 2021 10:31:09 GMT

I have but it just tells me to come here. I might be doing something wrong so what options do I need to press.

Re: Cant use my phone number to make purchases on my iTunes account.

Jon_K — Thu, 18 Feb 2021 13:07:04 GMT

Hi @Minty2.

If you follow the options to speak to our Technical team, they will be able to help you.

Jon