topic Re: iPhone 12 Pro Max 512GB Graphite Stock Update in Archived Posts

iPhone 12 Pro Max 512GB Graphite Stock Update

fvarghese99 — Fri, 08 Jan 2021 00:52:08 GMT

Hi,

I would like to ask when the stocks for the iPhone 12 Pro Max 512GB Graphite would be arriving as I was told that the stocks for this specification would be restocked this week and that I would get the phone by then. Thanking you in advance 😊

Re: iPhone 12 Pro Max 512GB Graphite Stock Update

Tameee — Fri, 08 Jan 2021 03:03:46 GMT

Hi @fvarghese99

Did a member of EE tell u this?

Re: iPhone 12 Pro Max 512GB Graphite Stock Update

Aloismiles — Fri, 08 Jan 2021 04:26:17 GMT

My order tracker has moved to “dispatch expected within 24 hours”

ive ordered the same phone as yourself however I placed this on the 26th November and I believe they are doing this on a first come first serve basis so there’s probably at least a 28 day waiting time from when you place your order

Re: iPhone 12 Pro Max 512GB Graphite Stock Update

Katie_B — Fri, 08 Jan 2021 09:17:30 GMT

Good Morning all,

Due to limited stock availability, we are fulfilling all orders for the iPhone 12 Pro Max 512GB on a first come first serve basis and are working with Apple to get this to you as soon as possible.

As soon as there is an update regarding your order you will be notified.

We are sorry for the delay.

Katie 🙂

Re: iPhone 12 Pro Max 512GB Graphite Stock Update

fvarghese99 — Fri, 08 Jan 2021 10:41:24 GMT

Hi @Tameee

Yea a member of EE told me that when I called them last week

Re: iPhone 12 Pro Max 512GB Graphite Stock Update

fvarghese99 — Fri, 08 Jan 2021 10:44:13 GMT

Hi @Aloismiles

Yea I ordered mine on the 22nd of December so waiting game it is lol, hope you get your phone 😊

Re: iPhone 12 Pro Max 512GB Graphite Stock Update

Techlab2k — Sun, 10 Jan 2021 12:15:40 GMT

Looks like they’ve arrived - from the website shop!

Re: iPhone 12 Pro Max 512GB Graphite Stock Update

LeJarde — Wed, 13 Jan 2021 20:33:09 GMT

I know its not exactly the same model, but I ordered the 12 Pro Max 512gb in grey on the 27/11/20 and I still haven't received it. Today is now day 47 of waiting for delivery. At the time of order I was told 24/48hrs, this slowly crept up incrementally to 3-5 days, 7 days, 7-14 days, 14-21 days then finally within 28 days. as I said today is day 47, so to be honest, I wouldn't expect too much. Calling the EE customer service team or asking one of the advisors on here won't help either, they all just tell you the same thing, they'll ask what model, spec and colour, then tell you orders are being processed on a first come first served basis and you'll be notified by DPD when it is ready to be shipped. I've escalated my complaint twice now, and surprisingly I've not had a call back from EE at all to deal with my dissatisfaction. They even tried blocking me from here for telling others about the saga. The whole thing has turned into a bit of a joke. This is the first time I've ordered a phone and received all my accessories i.e. case, screen and lens protection, new leads and even the new USB C 20 amp plug (that is now required and not supplied) ordered and delivered before my phone!!! What's worse is EE are still taking orders for the devices knowing full well that they cannot deliver them when promised. Anyway, hope you get yours before Christmas 2021.

Re: iPhone 12 Pro Max 512GB Graphite Stock Update

fvarghese99 — Wed, 13 Jan 2021 20:47:25 GMT

I completely agree with @LeJarde and it's the same with me all the accessories have arrived but not the phone like they should just say on the website the iPhone 12 Pro Max 512GB Graphite is out of stock and when the stock arrives deal with the customers currently on the backlog first and then switch it back to in stock because it's just a continuous cycle as people will assume it's in stock and order it and after ordering it find out it's out of stock.

I called today to see what's happening and the guy said the model is out of stock, I asked then why does it say it's in stock and he said it'll probably take 28 days to 2 months for the phone to arrive. So hope that can help people get a picture of what to expect.

Re: iPhone 12 Pro Max 512GB Graphite Stock Update

Techlab2k — Thu, 14 Jan 2021 18:28:32 GMT

Hi, I’m getting fed up too. I would reply on the forum but now, strangely, cannot connect to any topic referring to the iPhone 512 (just saying, could be my excellent 250mb fibre from another provider😀) so I’m trying a direct reply from email, let me know if it gets through.
One thing, as mine is an upgrade, my persistence with customer service got me £50 quid off my latest bill. I explained that I had paid for my last device and should only pay for the sim not the credit price for a device I own fully. Not the amount I would have hoped for but better than nothing.
As for stuff purchased for the phone that arrived quickly? An Otterbox and matching glass screen guard is sat waiting patiently for the new Pacific Blue unicorn.

Hope we all get our phones soon

Re: iPhone 12 Pro Max 512GB Graphite Stock Update

LeJarde — Thu, 14 Jan 2021 18:57:14 GMT

Your message got through. Unicorns! I think I could bag one of them before my phone arrives! I stopped ee taking over payments at time of order so no discounts. I do believe we should all form a fb group or something and petition for some form of compensation, failure to deliver as promised type thing. Strange how non of this is in the media?!?!

Re: iPhone 12 Pro Max 512GB Graphite Stock Update

Tameee — Fri, 15 Jan 2021 16:25:32 GMT

hello i just checked my mail

it’s just really annoying because they’re still advertising the 12pro
online. the white/silver version is in stock so why isn’t the pacific blue?
they use the same parts. so frustrating. let me know if u receive
your order!

Re: iPhone 12 Pro Max 512GB Graphite Stock Update

Techlab2k — Tue, 19 Jan 2021 17:26:56 GMT

I have put my vpn on so can get back in now. Still no news this end and no hope either. I’ve been checking other providers and they are saying delivery by mid February so I would imagine we are in the same boat. I think the annoying thing is the communications still.

EE are at the hands of Apple here, but a little bit of customer service would not go amiss. On my last 150 I was offered a discount on broadband as an apology - do I want the broadband? No fear I can only imagine how poor the service will be if this issue is anything to go by.

let me know if you hear anything.

Re: iPhone 12 Pro Max 512GB Graphite Stock Update

fvarghese99 — Tue, 19 Jan 2021 17:40:25 GMT

Hi, yea same here no new news, today is the 28th day so I called to see what's happening and the person said that it's still out of stock and waiting for Apple to send it so hopefully like you said by mid February we'll get it

Re: iPhone 12 Pro Max 512GB Graphite Stock Update

gc001 — Tue, 19 Jan 2021 19:26:43 GMT

I’m in the same boat except with an iPhone 12 Pro Max 128GB gold. I’ve been waiting over 28 days now and it’s just the same old “first come first serve” line. On Apple it says if ordered I’d get it Friday, most other providers are next day delivery so I’m really not sure what the issue is with EE, it’s getting quite frustrating now and I’m regretting switching to EE if this is my first experience with them.

Re: iPhone 12 Pro Max 512GB Graphite Stock Update

Peter2311 — Wed, 27 Jan 2021 07:38:44 GMT

Hi @fvarghese99,

Have you received your phone yet?

I also ordered the iPhone 12 Pro Max 512GB Graphite on the 10th Dec. I was told this phone would be restocked on the 14th Jan. I still haven't received my phone yet.

If you have got it, how long did it take to get yours?

Thanks.

Re: iPhone 12 Pro Max 512GB Graphite Stock Update

Techlab2k — Wed, 27 Jan 2021 09:16:59 GMT

Hi, no sign of the unicorn phone here either. Day 56 today and still nothing. The temp I spoke to who promised me it would be with me next day was talking rubbish (complaint raised and dealt with). I rang customer services Monday and was given the usual ‘Haven’t you had it yet? I’m sure it will be in the next 28 days’ rubbish. You can tell they are fed up with the question of when. An acquaintance with Apple 🇬🇧 says there stock levels are very high on all models and can’t move as many as they would like as the stores have limited footfall and they’ve met the surge demand for the new phones now. Because they’ve diverted production and spares from iPad to the iPhone they have issues supplying iPads.

short answer - not sometime soon. I’ve checked daily on the website for stock levels and it’s filling up from the 128 up so EE have most colours of all 128 and 256 but no 512. The CS guy said he wasn’t aware they have had any but there must be some about as they’re offering good as new ones for next day and there are a few people on here asking about faults / workarounds for the 512.

Hope you get yours soon. I will post if I ever get one.

Re: iPhone 12 Pro Max 512GB Graphite Stock Update

fvarghese99 — Wed, 27 Jan 2021 13:11:13 GMT

Hi @Peter2311

Unfortunately, I still haven't received it and I will keep you updated when or if I receive it.

Re: iPhone 12 Pro Max 512GB Graphite Stock Update

Peter2311 — Thu, 28 Jan 2021 15:12:15 GMT

Hi All,

Just called EE for an update and they've promised me that I should get a text message from DPD confirming my delivery slot by the end of next week.

It's been 7 weeks today since I placed my order. Let's see if I have any luck next week.

Re: iPhone 12 Pro Max 512GB Graphite Stock Update

Techlab2k — Thu, 28 Jan 2021 16:55:31 GMT

Fingers crossed then. I really hope you get it soon.