topic Re: EE adding bookmarks in Archived Posts

EE adding bookmarks

Pagemakers — Wed, 02 Dec 2020 10:17:53 GMT

Why does EE keep adding ee.co.uk to my phone’s Safari bookmarks? How do I stop it happening?

If I delete the bookmark it comes back a few days later.

Only happens on my iPhone and not my iPad or computer and they sync my bookmarks too.

Re: EE adding bookmarks

Jon_K — Wed, 02 Dec 2020 13:30:08 GMT

Hi @Pagemakers.

Does this happen with any other websites, or just EE?

Have you got the EE website saved as a favourite?

Jon

Re: EE adding bookmarks

Pagemakers — Wed, 02 Dec 2020 13:35:20 GMT

Only ever happens with EE and only ever happens on my phone and no other device.

It is definitely being placed there by my carrier somehow.

Here is another forum discussing the problem about returning bookmarks re-appearing from their carrier.

https://forums.macrumors.com/threads/returning-bookmark-bug.2260517/

Re: EE adding bookmarks

Chris_B — Wed, 02 Dec 2020 13:44:27 GMT

@Pagemakers It’s not EE doing this is your iCloud account. You need to delete the book mark then sign out of your Apple account restart the device then sign back in to your Apple account you might need to sign out of your Apple account on all your devices to fully purge it from your Apple account.

Re: EE adding bookmarks

Pagemakers — Wed, 02 Dec 2020 13:48:41 GMT

Done that a million times and still the bookmark comes back. The fact it ONLY appears on my iPhone (something with a SIM card in) really does make me think it’s EE. When iCloud syncs it does NOT sync this bookmark.

I had a period of using an eSim and the bookmark does not re-appear. Then in the last 2-3 months I’ve moved back to a physical sim. Within a day of using a physical sim the bookmark appeared and constantly returns every time I delete it.

Re: EE adding bookmarks

Andy154 — Sun, 07 Feb 2021 17:03:09 GMT

Hi, did you get it resolved? So annoying.

I’ve tried everything without success.

Re: EE adding bookmarks

Pagemakers — Sun, 07 Feb 2021 21:04:14 GMT

Nope. Happens all the time on my phone but no other device that doesn’t have an EE SIM card. It’s 100% something that EE do that we have zero control over.

Yes it’s absolutely infuriating.

Re: EE adding bookmarks

Andy154 — Sun, 07 Feb 2021 21:10:19 GMT

Well I did turn off all iCloud options and then signed out of iCloud and Apple , and the bookmark hasn’t returned since I signed back in several hours ago ( it usually comes back every few hours )

Andy

Re: EE adding bookmarks

Pagemakers — Sun, 07 Feb 2021 21:17:07 GMT

Post back in a few days. It will be back. 100%

It’s got nothing to do with iCloud because it would sync to your Pc and iPad. It doesn’t. Only your phone because it’s only your phone that has a SIM card.

When it reappears try to edit it. It’s different to any other bookmark and can’t be edited.

It’s a marketing thing that you have absolutely no control over. Should be illegal.

Re: EE adding bookmarks

Andy154 — Mon, 08 Feb 2021 06:22:19 GMT

Well it hasn’t come back so something that I did has got rid of it.

Re: EE adding bookmarks

Pagemakers — Mon, 08 Feb 2021 08:42:24 GMT

It will come back. Give it a few days.

Re: EE adding bookmarks

Andy154 — Wed, 10 Feb 2021 20:42:37 GMT

Problem solved I would say

Re: EE adding bookmarks

Pagemakers — Wed, 10 Feb 2021 20:49:03 GMT

I hope it stays that way for you.

if I delete mine they can take up to a week before they return.