topic Re: Sound on streaming content in Archived Posts

Sound on streaming content

DavidStearman — Tue, 02 Feb 2021 21:39:38 GMT

I recently dual sim my iPhone 12 Pro Max. I have set it up so all my data goes through my eSim.
since doing this when I’m out I would watch tv apps get perfect playback but no sound on 4g network which worked perfectly before dual sim.
everything works as it should on wifi.
don’t know what to do?

Re: Sound on streaming content

Christopher_G — Wed, 03 Feb 2021 09:01:19 GMT

Hi @DavidStearman

Welcome to the community.

Do you get a good signal when you have this sound problem?

Chris

Re: Sound on streaming content

DavidStearman — Wed, 03 Feb 2021 09:16:19 GMT

Hi
Tried different locations. 2 bars lowest up to full strength.

Re: Sound on streaming content

Christopher_G — Wed, 03 Feb 2021 09:44:36 GMT

Could you try resetting your network settings please and re-test, @DavidStearman?

Tap Settings > General > Reset > Reset Network Settings > Follow on-screen prompts.

Chris

Re: Sound on streaming content

DavidStearman — Wed, 03 Feb 2021 18:57:19 GMT

Hi Chris.
I have done what you said and just tried it on 4g and it looks like it has fixed it.
Thanks for help.

Dave Stearman
Sent from my iPhone

Re: Sound on streaming content

Christopher_G — Thu, 04 Feb 2021 08:00:23 GMT

That's great to hear, @DavidStearman.

Keep an eye on it and let us know if the problem comes back. Fingers crossed it's sorted. 😄

Chris