topic eSIM on new iPhone in Archived Posts

eSIM on new iPhone

LotteP — Tue, 02 Feb 2021 21:36:19 GMT

I had an EE eSIM on my old phone, which I no longer have. I then ordered a new eSIM for my new phone, but when I scanned it to set it up, the phone number came in as 0000000000, and there is no connection nor service on it. So I am wondering how I can activate the eSIM on my new phone, without using the old one (that I no longer have).

Re: eSIM on new iPhone

DavidStearman — Tue, 02 Feb 2021 21:44:45 GMT

I had same problem. Instructions are not clear.
you will need to order another eSim then phone EE to activate it for you first. There Tech talked me through whole process really good.

Re: eSIM on new iPhone

LotteP — Tue, 02 Feb 2021 21:46:52 GMT

Ah, so I need to order another one, and call them before I scan it into my phone?

Re: eSIM on new iPhone

DavidStearman — Tue, 02 Feb 2021 21:51:19 GMT

That’s what I did and worked a treat.
But first time I scanned first and same thing happened to me.

Re: eSIM on new iPhone

LotteP — Tue, 02 Feb 2021 21:54:38 GMT

Ok thank you so much for your help!!