topic Re: Apple music add on error in Archived Posts

Apple music add on error

Clair99 — Sun, 31 Jan 2021 15:35:04 GMT

Hi.

I texted 150, downloaded apple music app on my Samsung and then selected the box that said it is an ee subscription. I then added my details to the page (password, name DOB) then when I click continue I just get a small error at the top of the screen with a link to apple.

I've uninstalled and reinstalled and the same thing happens.

Checked on my ee account and it says the subscription is active.

How can I get it up and running?

Please help!

Re: Apple music add on error

James_B — Mon, 01 Feb 2021 08:28:56 GMT

Hi @Clair99,

Welcome to the EE Community. 🙂

What is the link in the error message?

Thanks

James

Re: Apple music add on error

Clair99 — Mon, 01 Feb 2021 08:45:05 GMT

Hi James here is a screen shot.

Many thanks

Re: Apple music add on error

James_B — Mon, 01 Feb 2021 09:17:18 GMT

Thanks @Clair99

Have you contacted Apple support to see if they can help?

James

Re: Apple music add on error

Clair99 — Mon, 01 Feb 2021 13:36:51 GMT

No, I don't even know where to start with that. I was hoping ee could help.

Re: Apple music add on error

James_B — Mon, 01 Feb 2021 13:44:29 GMT

Hi @Clair99,

Are there any additional messages when you tap continue, or just the message to contact Apple support?

James

Re: Apple music add on error

Clair99 — Mon, 01 Feb 2021 14:10:52 GMT

Hi,

Just that message at the top. Nothing else.

Thanks

Re: Apple music add on error

James_B — Mon, 01 Feb 2021 14:29:48 GMT

Does it highlight a particular field as being incorrect @Clair99?

James

Re: Apple music add on error

Clair99 — Mon, 01 Feb 2021 17:23:02 GMT

No, nothing. Hopefully you can see in the screen shot there are no obvious errors.

Re: Apple music add on error

WilcoxFamily — Mon, 01 Feb 2021 18:53:26 GMT

I'm having exactly the same issue, however Apple are blaming EE so far poor customer service from Apple.

Re: Apple music add on error

Clair99 — Mon, 01 Feb 2021 19:15:16 GMT

Yes I feel the same. I contacted apple and they just directed me to standard 'how to' guides. Not helpful at all. Hopefully ee will help us find a solution

Re: Apple music add on error

Katie_B — Tue, 02 Feb 2021 08:21:03 GMT

Hello @Clair99.

What information was provided by Apple?

Katie.

Re: Apple music add on error

Clair99 — Tue, 02 Feb 2021 11:19:19 GMT

Hi Katie
They said

o create a new Apple ID, see this article:

https://support.apple.com/HT204316

Then you need to link your EE subscription referring this article:

https://support.apple.com/HT206984

Re: Apple music add on error

Katie_B — Tue, 02 Feb 2021 11:29:54 GMT

Hi @Clair99.

If the guides provided are not helping regarding setting up your subscription I would recommend getting back in touch and letting Apple know.

Katie 🙂

Re: Apple music add on error

Clair99 — Tue, 02 Feb 2021 14:29:41 GMT

OK I will, but are you not able to help from your end?

Re: Apple music add on error

Katie_B — Tue, 02 Feb 2021 14:36:49 GMT

Hi @Clair99.

I am unable to look into Apple ID issues.

Please let me know what the outcome of your next call is.

Katie 🙂

Re: Apple music add on error

Clair99 — Tue, 02 Feb 2021 15:54:30 GMT

Solved this with the help of another user @Jake1717

Don't create an apple id through the link on the phone create one elsewhere with your email address, then go back onto your phone, choose i have an id and log in with this one that has just been created.