topic Re: Broken iPhone abroad in Archived Posts

Broken iPhone abroad

Emwa — Fri, 29 Jan 2021 15:50:01 GMT

Hello,

my iPhone has broken very badly that it is unusable while i am abroad and I won’t be returning to the UK any time soon.. what are my options on getting my phone repaired or being sent a new one outside the UK to America ? I have 5 months left on my contract in the UK Andy I’m not sure what to do ! Thank you

Re: Broken iPhone abroad

Leanne_T — Fri, 29 Jan 2021 16:58:33 GMT

Hi there @Emwa

Thanks for coming to the community,

I am sorry to hear this has happened, we would send any device to a UK address only.

If you would like to discuss your options please give us a call from another phone on +44 7953 966 250.

Thanks 🙂

Leanne.

Re: Broken iPhone abroad

BrendonH — Fri, 29 Jan 2021 17:06:29 GMT

EE won't ship anything abroad.

You could take it into an Apple store in the States to see if they can repair it.

Re: Broken iPhone abroad

Emwa — Fri, 29 Jan 2021 18:32:19 GMT

Hi thank you for your answer. Since I cannot use the phone or EE service is there a way to freeze or cancel my contract until I return? ThNk you

Sent from my iPhone

Re: Broken iPhone abroad

Leanne_T — Fri, 29 Jan 2021 18:41:18 GMT

Hi there @Emwa

Thanks for coming back to us.

We are unable to freeze your account, if you would like to discuss your options please give us a call from another phone on +44 7953 966 250.

Thanks.

Leanne.