topic Re: iPhone 12 pro max 512GB in Archived Posts

iPhone 12 pro max 512GB

nicholas5life — Thu, 12 Nov 2020 18:23:22 GMT

Hello 👋 all

can anyone who place order for iPhone 12 pro max 512Gb. Can confirmed if they have had any communication from EE about delivery dates are expecting there iPhone tomorrow 13.11.20.

Reason asking I have place my order upgrade still awaiting email are text about delivery. Have contact EE customer service today honestly they seem unable to help are check what’s going on

Re: iPhone 12 pro max 512GB

Aldt87 — Thu, 12 Nov 2020 18:55:22 GMT

I received a notification from my DPD app stating delivery will be tomorrow, but they have not received the parcel yet. This was at 5:10pm

Re: iPhone 12 pro max 512GB

nicholas5life — Thu, 12 Nov 2020 19:04:46 GMT

Your lucky to get any communication. Can ask did you order iPhone pro max 512gb. ??

Hopefully you will get your delivery.

however EE need to be more straightforward with there pre-order and delivery information. Clearly there staff unable to help as they don’t have information

Re: iPhone 12 pro max 512GB

Aldt87 — Thu, 12 Nov 2020 19:10:54 GMT

Yes in gold

Re: iPhone 12 pro max 512GB

Aldt87 — Thu, 12 Nov 2020 19:12:07 GMT

Forgot to add call 0800 079 0531 for live stock updates. Only the gold and silver were actually in stock. There is a delay with the other colours

Re: iPhone 12 pro max 512GB

ZiggyM — Thu, 12 Nov 2020 19:14:08 GMT

I had the same issue.

I placed my upgrade order online and got the confirmation email.

I heard nothing more, so contacted CS today - although this took 5 attempts. The first 4 couldn't help me, finally I got some one who put me through to the correct team. My upgrade order had failed for some reason, so they had it sat in a queue somewhere. I would have been contacted they stated, but probably not for a few days.

The agent sorted it for me and I now have the DPD email confirming delivery tomorrow.

A lot of work for me, not that impressed.

Re: iPhone 12 pro max 512GB

nicholas5life — Thu, 12 Nov 2020 19:15:16 GMT

Wow ok that same colour and storage I order but I’m yet to get any communication

not sure what’s going on will need to check out the number for stock check

thanks again and please let me know if you get your delivery 📦 tomorrow

Re: iPhone 12 pro max 512GB

nicholas5life — Thu, 12 Nov 2020 19:23:54 GMT

Wow 😳 I’m new to EE and honestly I have seen few issue and complain online about there processing issue and customer service but was hoping this wouldn’t happen to myself. But sadly I’m is facing the same issue. For some reason I can’t explain I had to called four to five time just to get one simply request done. Just like the iPhone upgrade this morning when I called the customer Serivce agent seem like she was not willing to help are investigated this issue. She clearly say there nothing much she can do therefore just wait for email which can take up to 14 days

Re: iPhone 12 pro max 512GB

clydecruiser — Fri, 13 Nov 2020 10:40:47 GMT

Arrived this morning at 0945

Re: iPhone 12 pro max 512GB

nicholas5life — Fri, 13 Nov 2020 10:50:18 GMT

Wow that good news. Will I have to say after you give me the number to ring they where able to help and sort my online order. They told me they was error when place order online. However they re-order my upgrade after speaking with EE upgrade team few mins later I had DPD email and it’s due to delivery today after 3pm so hopefully it’s here will updated you if it’s being delivered

Re: iPhone 12 pro max 512GB

Aldt87 — Fri, 13 Nov 2020 15:41:36 GMT

Received mine today. Disappointed there’s no charger or headphones

Re: iPhone 12 pro max 512GB

RAIDERMC888 — Sun, 15 Nov 2020 08:41:34 GMT

I having the exact same problem, do you think it’s worth ringing , as my delivery due for tomorrow but still hasn’t been dispatched

Re: iPhone 12 pro max 512GB

James_B — Sun, 15 Nov 2020 08:42:44 GMT

Hi @RAIDERMC888,

If your delivery is due tomorrow, you'll receive a text message from DPD before 8pm with your delivery details.

Thanks

James

Re: iPhone 12 pro max 512GB

RAIDERMC888 — Sun, 15 Nov 2020 08:47:18 GMT

James but if hasn’t been dispatched by tonite how will it arrive tomorrow . It should have been dispatched already . Il wait to 8pm tonite from dpd thank you for the quick reply

Re: iPhone 12 pro max 512GB

nicholas5life — Sun, 15 Nov 2020 08:47:57 GMT

morning I would advise any customer of EE don’t try do any upgrades on EE website has this wouldn’t work. It’s best to ring and speak directly with the upgrade team’s other thing you might need to ring more than once. Because there constantly issue with speaking with there customers Servixe team they never seem to understand your request but try to assume what your calling for take myself around three called to get one simple request done ✅ I place my order on 6th November nothing change are happening I called directly on 12th November was told my order was on back order for 28days. However he cancelled my web order place new one there on than to my surprise my iPhone pro max 512gb was delivered 13th November yep 👍 the very next day

Re: iPhone 12 pro max 512GB

RAIDERMC888 — Sun, 15 Nov 2020 08:54:38 GMT

It just seems easier placing orders online a little to easy ...it seems quiet common how orders placed online have more then one problem or the other where it’s cancelling the order . Another issues is cause it’s done online when you phone directly they have no acknowledgement of the order place .

Re: iPhone 12 pro max 512GB

nicholas5life — Sun, 15 Nov 2020 08:57:26 GMT

Hi ring this number 0800 079 0531 this directly to EE upgrade teams. This was the number I called myself Thursday afternoon got my delivery 🚚 Friday

Re: iPhone 12 pro max 512GB

James_B — Sun, 15 Nov 2020 08:57:39 GMT

Hi @RAIDERMC888,

Tomorrow's deliveries will be collected by DPD today.

Thanks

James

Re: iPhone 12 pro max 512GB

RAIDERMC888 — Sun, 15 Nov 2020 08:59:42 GMT

Now that sound a bit more of a guarantee so when will the tracking be updated ?

Re: iPhone 12 pro max 512GB

James_B — Sun, 15 Nov 2020 09:01:23 GMT

Hi @RAIDERMC888,

You'll receive your tracking information before 8pm today if your phone is going to be delivered tomorrow.

Thanks

James