topic Re: New to EE sim only can’t connect Apple Watch to data in Archived Posts

New to EE sim only can’t connect Apple Watch to data

Bornie — Tue, 26 Jan 2021 22:09:14 GMT

I e recently joined with a sim only deal and had an existing sim only deal with an Apple Watch. The contract for the Watch was in my husbands name and I’ve rung up and got this changed so both the Watch and the phone are in my name but still getting error code 031 when I set up data. Help please, I moved from Three as they don’t support Apple Watch now I’m no better off 😒

Re: New to EE sim only can’t connect Apple Watch to data

Chris_B — Wed, 27 Jan 2021 08:25:13 GMT

@Bornie Have you spoken with customer services about this ?

Re: New to EE sim only can’t connect Apple Watch to data

Bornie — Wed, 27 Jan 2021 13:55:05 GMT

Thanks for the reply, yes spent ages on the phone last night and they said it would connect straight away after about an hour of my call but still have the same issue.

Re: New to EE sim only can’t connect Apple Watch to data

Leanne_T — Wed, 27 Jan 2021 14:10:28 GMT

Hi @Bornie

I am sorry to hear you are having problems getting set up with your Apple Watch.

I have sent you a private message on here for some details 🙂

Leanne.