Lost phone

Scholes8 — Wed, 27 Jan 2021 07:06:39 GMT

Hi. I’ve lost my phone and it’s only due for an upgrade in November 2022, what can I do?

Re: Lost phone

Katie_B — Wed, 27 Jan 2021 07:49:20 GMT

I am sorry to hear this.

Is your phone insured?

If not, there would be a fee required to upgrade for a new device.

If your not looking to upgrade, you can request a replacement SIM so you can continue to use your services in on another phone.

I would also recommend reporting this to our customer service team who can block your lost phone and suspend your SIM that is in the device.

Katie 🙂