topic Re: Data not working in Archived Posts

Data not working

HGB9 — Sat, 23 Jan 2021 16:19:40 GMT

I have 5G of data on my current plan. Since I got an iPhone 11 I cannot use my data for browsing the internet. All my social media apps work but not the internet. Can anyone help me?!

Re: Data not working

bristolian — Sat, 23 Jan 2021 19:16:14 GMT

Hi @HGB9

Does your iPhone browser (Safari?) have the relevant mobile data permissions active?

Have you restarted your phone?

Re: Data not working

Kirigaya_Kazuto — Sat, 23 Jan 2021 19:54:32 GMT

Keep in mind the iPhone 11 does not support 5G, only 4G and below - The mobile data should be working for Safari - but try download Microsoft Edge from the App store and try that as an alternative and see if it works there

I only mentioned about the 5G as I know you have to pay more to access 5G on EE

Re: Data not working

HGB9 — Sat, 23 Jan 2021 21:07:28 GMT

I have reset my phone but that didn’t help. How can I check the permissions are correct?

Re: Data not working

NYRBrian — Sat, 23 Jan 2021 21:22:04 GMT

Is the 5G of data you're referring to the amount of your allowance you have to use (5Gb) or the actual 5G technology? Totally different things.

Re: Data not working

Kirigaya_Kazuto — Sun, 24 Jan 2021 09:45:11 GMT

Setting -> mobile data and scroll down to make sure Safari is on that list and toggled on

But as I stated, try a different browser