https://community.ee.co.uk/t5/Archived-Posts/Replacement-phone-not-linking-to-the-EE-network/m-p/1019731#M250069 <P>Hello <a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/1535448">@Windlestaff</a>.&nbsp;</P> <P>&nbsp;</P> <P>Thanks for letting us know you have received a SIM.&nbsp;</P> <P>&nbsp;</P> <P>Have you tried activating this online?</P> <P>&nbsp;</P> <P>Katie <span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span></P> Sun, 24 Jan 2021 08:11:43 GMT Katie_B 2021-01-24T08:11:43Z https://community.ee.co.uk/t5/Archived-Posts/Replacement-phone-not-linking-to-the-EE-network/m-p/1019721#M250068 <P>I lost my phone and ordered a new one. It came with a SIM. It seems that because my old one had been lost or stolen the new SIM should be activated. However 36 hours after it was inserted I have no connection to the network. I can’t phone EE for advice (no other phone) and when I try CHAT I’m told to call. What can I do to wake up the phone function</P> Sun, 24 Jan 2021 06:20:13 GMT https://community.ee.co.uk/t5/Archived-Posts/Replacement-phone-not-linking-to-the-EE-network/m-p/1019721#M250068 Windlestaff 2021-01-24T06:20:13Z https://community.ee.co.uk/t5/Archived-Posts/Replacement-phone-not-linking-to-the-EE-network/m-p/1019731#M250069 <P>Hello <a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/1535448">@Windlestaff</a>.&nbsp;</P> <P>&nbsp;</P> <P>Thanks for letting us know you have received a SIM.&nbsp;</P> <P>&nbsp;</P> <P>Have you tried activating this online?</P> <P>&nbsp;</P> <P>Katie <span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span></P> Sun, 24 Jan 2021 08:11:43 GMT https://community.ee.co.uk/t5/Archived-Posts/Replacement-phone-not-linking-to-the-EE-network/m-p/1019731#M250069 Katie_B 2021-01-24T08:11:43Z https://community.ee.co.uk/t5/Archived-Posts/Replacement-phone-not-linking-to-the-EE-network/m-p/1019735#M250070 <P>Yes. It says that since my phone was stolen the SIM should activate immediately. I’m not entirely sure but I think it did briefly because I called 150 and got a ringing tone. I was just checking that I could make calls so I stopped before I was answered.&nbsp;</P> Sun, 24 Jan 2021 08:16:58 GMT https://community.ee.co.uk/t5/Archived-Posts/Replacement-phone-not-linking-to-the-EE-network/m-p/1019735#M250070 Windlestaff 2021-01-24T08:16:58Z https://community.ee.co.uk/t5/Archived-Posts/Replacement-phone-not-linking-to-the-EE-network/m-p/1019737#M250071 <P>Katie</P><P>&nbsp;</P><P>the SIM came with a replacement phone.&nbsp;</P> Sun, 24 Jan 2021 08:18:17 GMT https://community.ee.co.uk/t5/Archived-Posts/Replacement-phone-not-linking-to-the-EE-network/m-p/1019737#M250071 Windlestaff 2021-01-24T08:18:17Z https://community.ee.co.uk/t5/Archived-Posts/Replacement-phone-not-linking-to-the-EE-network/m-p/1019738#M250072 <P>Hi <a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/1535448">@Windlestaff</a>.&nbsp;</P> <P>&nbsp;</P> <P>What happens when someone calls you?</P> <P>&nbsp;</P> <P>Does this ring?</P> <P>&nbsp;</P> <P>Katie.</P> Sun, 24 Jan 2021 08:19:01 GMT https://community.ee.co.uk/t5/Archived-Posts/Replacement-phone-not-linking-to-the-EE-network/m-p/1019738#M250072 Katie_B 2021-01-24T08:19:01Z https://community.ee.co.uk/t5/Archived-Posts/Replacement-phone-not-linking-to-the-EE-network/m-p/1019739#M250073 <P>No.&nbsp;</P> Sun, 24 Jan 2021 08:20:05 GMT https://community.ee.co.uk/t5/Archived-Posts/Replacement-phone-not-linking-to-the-EE-network/m-p/1019739#M250073 Windlestaff 2021-01-24T08:20:05Z https://community.ee.co.uk/t5/Archived-Posts/Replacement-phone-not-linking-to-the-EE-network/m-p/1019741#M250074 <P>Thanks for confirming <a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/1535448">@Windlestaff</a>.&nbsp;</P> <P>&nbsp;</P> <P>If you get a ringing tone when you call 150 I would recommend giving us a call off this SIM so our customer care team can access your account to look into this further.&nbsp;</P> <P>&nbsp;</P> <P>Katie.</P> Sun, 24 Jan 2021 08:22:44 GMT https://community.ee.co.uk/t5/Archived-Posts/Replacement-phone-not-linking-to-the-EE-network/m-p/1019741#M250074 Katie_B 2021-01-24T08:22:44Z https://community.ee.co.uk/t5/Archived-Posts/Replacement-phone-not-linking-to-the-EE-network/m-p/1019742#M250075 <P>That was a one off. I just get number unobtainable now.&nbsp;</P> Sun, 24 Jan 2021 08:23:51 GMT https://community.ee.co.uk/t5/Archived-Posts/Replacement-phone-not-linking-to-the-EE-network/m-p/1019742#M250075 Windlestaff 2021-01-24T08:23:51Z https://community.ee.co.uk/t5/Archived-Posts/Replacement-phone-not-linking-to-the-EE-network/m-p/1019743#M250076 <P>Hi <a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/1535448">@Windlestaff</a>.&nbsp;</P> <P>&nbsp;</P> <P>We have no account access here on the community to look into this further.&nbsp;</P> <P>&nbsp;</P> <P>I have sent you a private message for more information.&nbsp;</P> <P>&nbsp;</P> <P>Katie.</P> Sun, 24 Jan 2021 08:31:13 GMT https://community.ee.co.uk/t5/Archived-Posts/Replacement-phone-not-linking-to-the-EE-network/m-p/1019743#M250076 Katie_B 2021-01-24T08:31:13Z