topic Re: Will I get a new SIM with my new phone? in Archived Posts https://community.ee.co.uk/t5/Archived-Posts/Will-I-get-a-new-SIM-with-my-new-phone/m-p/1019145#M250038 <P>Hello <a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/1535448">@Windlestaff</a>.&nbsp;</P> <P>&nbsp;</P> <P>Do you have an alternative line?</P> <P>&nbsp;</P> <P>Our customer service team can be contacted on 0800 079 8586 from any landline or provider.&nbsp;</P> <P>&nbsp;</P> <P>Katie <span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span></P> Fri, 22 Jan 2021 11:09:28 GMT Katie_B 2021-01-22T11:09:28Z Will I get a new SIM with my new phone? https://community.ee.co.uk/t5/Archived-Posts/Will-I-get-a-new-SIM-with-my-new-phone/m-p/1019122#M250035 <P>My phone was stolen yesterday. It’s now blacklisted. I’ve ordered a new phone to be delivered today. I realised after I placed the order that I’ve assumed the new phone will come with a new SIM but with my old number. Am I right or do I have to order the SIM separately? &nbsp;If so, how do I do that? &nbsp;The Chat facilities keep booting me out so I can’t ask them.&nbsp;</P> Fri, 22 Jan 2021 10:37:23 GMT https://community.ee.co.uk/t5/Archived-Posts/Will-I-get-a-new-SIM-with-my-new-phone/m-p/1019122#M250035 Windlestaff 2021-01-22T10:37:23Z Re: Will I get a new SIM with my new phone? https://community.ee.co.uk/t5/Archived-Posts/Will-I-get-a-new-SIM-with-my-new-phone/m-p/1019136#M250036 <P><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/1535448">@Windlestaff</a>&nbsp; &nbsp;You should get a new sim if you made a insurance claim for replace the device if it was stolen. It would be best and quicker to call customer services to double check.&nbsp;</P> Fri, 22 Jan 2021 11:02:39 GMT https://community.ee.co.uk/t5/Archived-Posts/Will-I-get-a-new-SIM-with-my-new-phone/m-p/1019136#M250036 Chris_B 2021-01-22T11:02:39Z Re: Will I get a new SIM with my new phone? https://community.ee.co.uk/t5/Archived-Posts/Will-I-get-a-new-SIM-with-my-new-phone/m-p/1019142#M250037 <P>Thank you for your response. I can see it would be better to phone customer services - but I don’t have a phone.&nbsp;</P> Fri, 22 Jan 2021 11:07:42 GMT https://community.ee.co.uk/t5/Archived-Posts/Will-I-get-a-new-SIM-with-my-new-phone/m-p/1019142#M250037 Windlestaff 2021-01-22T11:07:42Z Re: Will I get a new SIM with my new phone? https://community.ee.co.uk/t5/Archived-Posts/Will-I-get-a-new-SIM-with-my-new-phone/m-p/1019145#M250038 <P>Hello <a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/1535448">@Windlestaff</a>.&nbsp;</P> <P>&nbsp;</P> <P>Do you have an alternative line?</P> <P>&nbsp;</P> <P>Our customer service team can be contacted on 0800 079 8586 from any landline or provider.&nbsp;</P> <P>&nbsp;</P> <P>Katie <span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span></P> Fri, 22 Jan 2021 11:09:28 GMT https://community.ee.co.uk/t5/Archived-Posts/Will-I-get-a-new-SIM-with-my-new-phone/m-p/1019145#M250038 Katie_B 2021-01-22T11:09:28Z Re: Will I get a new SIM with my new phone? https://community.ee.co.uk/t5/Archived-Posts/Will-I-get-a-new-SIM-with-my-new-phone/m-p/1019148#M250039 <P>Katie,</P><P>&nbsp;</P><P>no I don’t have an alternative line and I can’t get Chat to respond.&nbsp;<BR /><BR /></P><P>w</P> Fri, 22 Jan 2021 11:16:13 GMT https://community.ee.co.uk/t5/Archived-Posts/Will-I-get-a-new-SIM-with-my-new-phone/m-p/1019148#M250039 Windlestaff 2021-01-22T11:16:13Z Re: Will I get a new SIM with my new phone? https://community.ee.co.uk/t5/Archived-Posts/Will-I-get-a-new-SIM-with-my-new-phone/m-p/1019149#M250040 <P>Hi <a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/1535448">@Windlestaff</a>.&nbsp;</P> <P>&nbsp;</P> <P>Our online chat will appear once a agent is available.&nbsp;</P> <P>&nbsp;</P> <P>We have no account access here on the community so can't arrange a replacement SIM.&nbsp;</P> <P>&nbsp;</P> <P>If you do not receive a SIM you can <A href="https://ee.co.uk/help/help-new/getting-started-and-upgrading/activate-a-new-sim/what-is-a-sim-swap-and-when-should-i-do-this" target="_blank">order a replacement online</A>.&nbsp;</P> <P>&nbsp;</P> <P>Katie <span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span></P> Fri, 22 Jan 2021 11:19:00 GMT https://community.ee.co.uk/t5/Archived-Posts/Will-I-get-a-new-SIM-with-my-new-phone/m-p/1019149#M250040 Katie_B 2021-01-22T11:19:00Z Re: Will I get a new SIM with my new phone? https://community.ee.co.uk/t5/Archived-Posts/Will-I-get-a-new-SIM-with-my-new-phone/m-p/1019154#M250041 <P>Thank you Katie</P><P>&nbsp;</P><P>My problem with Chat doesn’t appear to be that they are busy. I get a message saying they can’t answer my question and that I should phone. I guess I’ll just have to wait and see.&nbsp;<BR /><BR /></P><P>W</P> Fri, 22 Jan 2021 11:26:29 GMT https://community.ee.co.uk/t5/Archived-Posts/Will-I-get-a-new-SIM-with-my-new-phone/m-p/1019154#M250041 Windlestaff 2021-01-22T11:26:29Z Re: Will I get a new SIM with my new phone? https://community.ee.co.uk/t5/Archived-Posts/Will-I-get-a-new-SIM-with-my-new-phone/m-p/1019168#M250042 <P>Hi <a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/1535448">@Windlestaff</a>.&nbsp;</P> <P>&nbsp;</P> <P>Do you get this message from our chat team?</P> <P>&nbsp;</P> <P>Or when you try order your replacement SIM online?</P> <P>&nbsp;</P> <P>Katie.</P> Fri, 22 Jan 2021 12:07:47 GMT https://community.ee.co.uk/t5/Archived-Posts/Will-I-get-a-new-SIM-with-my-new-phone/m-p/1019168#M250042 Katie_B 2021-01-22T12:07:47Z