https://community.ee.co.uk/t5/Archived-Posts/Packaging/m-p/1018640#M250034 <P>Hi <a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/1495915">@emilykate1</a>.</P> <P>&nbsp;</P> <P>Welcome to the community.</P> <P>&nbsp;</P> <P>The packaging to return your phone will be sent separately in the post, so may take a little longer to arrive.</P> <P>&nbsp;</P> <P>I understand it's not possible to return your phone without the packaging.</P> <P>&nbsp;</P> <P>Jon</P> Thu, 21 Jan 2021 13:24:19 GMT Jon_K 2021-01-21T13:24:19Z https://community.ee.co.uk/t5/Archived-Posts/Packaging/m-p/1018570#M250033 <P>I have upgraded to a new phone, i have not had any trade in packaging. i have been trying to get hold of someone now for the last 7 days and had no response. still nothing. i hope they will not add my old phone onto my bill. Also i have wrote a complaint but still no reply from Monday.</P><P>&nbsp;</P><P>i am really not happy with customer service.</P><P>&nbsp;</P><P>can someone help ASAP please?</P> Thu, 21 Jan 2021 10:59:31 GMT https://community.ee.co.uk/t5/Archived-Posts/Packaging/m-p/1018570#M250033 emilykate1 2021-01-21T10:59:31Z https://community.ee.co.uk/t5/Archived-Posts/Packaging/m-p/1018640#M250034 <P>Hi <a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/1495915">@emilykate1</a>.</P> <P>&nbsp;</P> <P>Welcome to the community.</P> <P>&nbsp;</P> <P>The packaging to return your phone will be sent separately in the post, so may take a little longer to arrive.</P> <P>&nbsp;</P> <P>I understand it's not possible to return your phone without the packaging.</P> <P>&nbsp;</P> <P>Jon</P> Thu, 21 Jan 2021 13:24:19 GMT https://community.ee.co.uk/t5/Archived-Posts/Packaging/m-p/1018640#M250034 Jon_K 2021-01-21T13:24:19Z