topic Re: EE accidently blacklisted my iPhone 12 pro in Archived Posts

EE accidently blacklisted my iPhone 12 pro

rafiqul3 — Tue, 19 Jan 2021 00:22:59 GMT

I called EE today to find out when I can unlock my phone

They took IMEI to check

But while checking they accidently clicked on add to blacklist!!

Such a stupid thing to do...what a **bleep**!!

Now I can't use my phone to make calls

Re: EE accidently blacklisted my iPhone 12 pro

Profile closed — Tue, 19 Jan 2021 00:44:20 GMT

Hi @rafiqul3

Welcome to the EE Community,

you will need to contact EE customer services to get the blacklist removed if you call freephone 0800 317 720 a customer service advisor will be happy to assist you.

Thanks,

David.

Re: EE accidently blacklisted my iPhone 12 pro

rafiqul3 — Tue, 19 Jan 2021 00:49:19 GMT

Thank you
But I spoke to EE already on 150 number
They refused to help

Get Outlook for iOS

Re: EE accidently blacklisted my iPhone 12 pro

XRaySpeX — Tue, 19 Jan 2021 02:39:13 GMT

They made a mistake, eh? Why couldn't they just uncheck it & reverse it? That's what peeps do when they make a mistake - correct it!

Re: EE accidently blacklisted my iPhone 12 pro

Katie_B — Tue, 19 Jan 2021 08:13:24 GMT

Hello @rafiqul3.

Since your last post have you been able to get your phone removed from the blacklist?

Katie 🙂

Re: EE accidently blacklisted my iPhone 12 pro

Chris_B — Tue, 19 Jan 2021 08:20:51 GMT

@rafiqul3 Did you get the device yourself from EE ?

Re: EE accidently blacklisted my iPhone 12 pro

rafiqul3 — Tue, 19 Jan 2021 10:42:25 GMT

hi there

no luck, sorry!

Dont knw what to do

I have asked EE to remove unblock, but they cannot do it as i bought the phone from ebay seller

Ebay seller is not responding

Re: EE accidently blacklisted my iPhone 12 pro

rafiqul3 — Tue, 19 Jan 2021 10:43:21 GMT

No, from ebay seller

Re: EE accidently blacklisted my iPhone 12 pro

rafiqul3 — Tue, 19 Jan 2021 10:44:01 GMT

ebay seller got from ee upgrade

Re: EE accidently blacklisted my iPhone 12 pro

Schockwave — Tue, 19 Jan 2021 11:37:01 GMT

@rafiqul3 , is it possible that the eBay seller, after selling it to you, then reported it as lost or stolen and when EE had a look, discovered this and blacklisted it and this is why the eBay seller is not responding?

The eBay seller wrote, he got it from EE upgrade, the phone cannot be sold for the first six months, and so that is probably why it has been blacklisted, as EE will not unlock the phone until the six months are up. Sorry, but I would suggest contacting EBay and the seller, who had no right to sell the phone in the first place, as it is less than six months old and still belongs to EE. I believe there are other routes you can take to get your money back, but not sure and hopefully someone else will come up with some ideas. Always be careful where and who you buy from, when an item is so expensive.