topic Re: Apple Watch Series 6 and iPhone (EE data!) in Archived Posts

Apple Watch Series 6 and iPhone (EE data!)

Do_Ri_Me — Sat, 16 Jan 2021 09:49:17 GMT

I got a new iPhone 12 Pro Max along the Watch S6 cellular of course..

I added a data plan to the watch for £7.0/ month..

I managed to get the cellular active in the watch for only few hours and since then I can’t have an active cell reception!

went through the 1st. And 2nd level of technical support with no resolution 👎

now a team called ‘device team’ is looking at my issue and no resolution also

is it that complicated or they are doing this because I got both the mobile and the watch directly from Apple?

this is really frustrating and not acceptable

Re: Apple Watch Series 6 and iPhone (EE data!)

Katie_B — Sat, 16 Jan 2021 10:14:46 GMT

Good Morning @Do_Ri_Me.

Thanks for coming to the community.

I am sorry to hear this is happening.

Has the device team provided more information?

Has a call back been arranged?

Speak soon,

Katie.

Re: Apple Watch Series 6 and iPhone (EE data!)

Do_Ri_Me — Sat, 16 Jan 2021 10:23:35 GMT

No response and I am waiting waiting and honestly studying the switching options!

been with another operator for 7 years with no single technical issue..

strange EE and not acceptable at all😩

Re: Apple Watch Series 6 and iPhone (EE data!)

Katie_B — Sat, 16 Jan 2021 10:26:56 GMT

Hi @Do_Ri_Me

I completely understand your frustration.

What was advised from our Level 2 team?

Katie.

Re: Apple Watch Series 6 and iPhone (EE data!)

Do_Ri_Me — Sat, 16 Jan 2021 10:35:02 GMT

Nothing but to wait and I am sorry I can’t wait forever

Re: Apple Watch Series 6 and iPhone (EE data!)

Katie_B — Sat, 16 Jan 2021 10:38:16 GMT

Hi @Do_Ri_Me.

The department will be looking into this further for you.

As soon as there is a solution they should be in touch.

Katie 🙂

Re: Apple Watch Series 6 and iPhone (EE data!)

Do_Ri_Me — Sat, 16 Jan 2021 10:45:15 GMT

Thank you very much Katie for your last response!

this is exactly my problem with EE.. every one including your good self can’t give an answer.. nobody can advise a solution, no technical support to your technical teams!!

Really shame👎👎

Re: Apple Watch Series 6 and iPhone (EE data!)

Chris_B — Sat, 16 Jan 2021 10:56:25 GMT

@Do_Ri_Me The problem is they have to find out what is causing the problem to be able to fix it. If they just reset your account and it comes back what’s the point of doing that, they have to find the root cause of the problem.

Re: Apple Watch Series 6 and iPhone (EE data!)

Do_Ri_Me — Sat, 16 Jan 2021 12:47:02 GMT

Thank you Chris for your input..

Who said or asked for an account reset??

I just paid more than £1600.00 for something so for sure I need this 'something' to be functioning.. I don't think users with different operators are facing such a technical problem, and if they have they won't have it for that long!

Take care and stay safe