topic Re: Early upgrade no tracking in Archived Posts

Early upgrade no tracking

Abby-louise — Sun, 10 Jan 2021 10:23:01 GMT

Hello,

two days ago I ordered a new phone (iPhone SE 64GB) and paid an early upgrade fee of around £90. I understand that tracking can take 24 hours to be available but it has now been 48 hours and I have heard nothing. I am only annoyed about this because the early upgrade fee would have been less the longer I waited to order and since the phone hasn’t turned up yet I may as well have waited and paid less.

does anyone know how to get ahold of some information?

Re: Early upgrade no tracking

Northerner — Sun, 10 Jan 2021 10:28:06 GMT

Hi @Abby-louise

Have you checked your junk/spam folders?

If you cannot use EE order tracker then you will need to call EE CS on 150.

Thanks

Re: Early upgrade no tracking

Abby-louise — Sun, 10 Jan 2021 10:30:25 GMT

Checked all email folders and also the tracking page just says sorry information not available. I just want to avoid calling them as I genuinely really get anxious with phone calls.

Re: Early upgrade no tracking

Jon_K — Sun, 10 Jan 2021 13:18:53 GMT

Hi @Abby-louise.

You could try using live chat instead of calling, they will also have access to your account.

Jon

Re: Early upgrade no tracking

Abby-louise — Sun, 10 Jan 2021 14:38:41 GMT

It’s all sorted now, I did ring them and it ended up being a bank problem so the man on the phone was extremely helpful and he even reduced my early upgrade fee.

Re: Early upgrade no tracking

Jon_K — Sun, 10 Jan 2021 14:41:10 GMT

That's great!

Thanks foe letting us know, @Abby-louise 🙂

Jon